Industry: Information Technology and Consulting
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join CGI Inc. as a Web Chat Agent
Are you an enthusiastic individual with a passion for customer service? Do you thrive in fast-paced environments where problem-solving and communication skills are key? If so, we have the perfect opportunity for you at CGI Inc., a leader in IT and business consulting services! We are seeking a dedicated Web Chat Agent to join our team in the vibrant city of Toronto, Ontario.
About Us
CGI Inc. is a global consulting firm renowned for delivering innovative solutions and unparalleled customer service to clients across various industries. Our mission is to be committed to our clients’ success, utilizing state-of-the-art technology along with exceptional talent. At CGI Inc., we believe in empowering our employees by fostering a culture that celebrates creativity, diversity, and mutual respect.
Position Overview
The Web Chat Agent plays a crucial role in delivering exemplary customer service through our web chat platform. In this web chat job, you will be the first point of contact for our clients, addressing their inquiries and helping them navigate our services. Your passion for helping others will help us maintain our reputation for outstanding service.
Key Responsibilities
- Engage with customers via web chat, providing timely and professional responses to inquiries.
- Assist customers with troubleshooting issues related to our services and products.
- Document customer interactions accurately and comprehensively within our customer service platform.
- Collaborate with other team members to resolve complex issues or escalate concerns as necessary.
- Follow up with clients to ensure their needs are met and they are satisfied with our services.
- Collect customer feedback and share insights with the management team to help improve the overall experience.
- Stay informed of our products, services, and company policies to improve response accuracy.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
- Proven experience in customer service or a related field, particularly in a web chat environment.
- Excellent written communication skills with a strong command of the English language.
- Ability to type at least 40 words per minute with high accuracy.
- Proficiency in using chat software, CRM systems, and Microsoft Office Suite.
- Strong problem-solving skills and a customer-oriented attitude.
- Capability to work independently and as a part of a team in a fast-paced environment.
- Flexibility to work various shifts, including evenings and weekends.
What We Offer
At CGI Inc., we recognize that our employees are our greatest asset, and we are committed to providing a supportive work environment. Here are some of the benefits you can expect:
- Competitive salary and performance-related bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Opportunities for career advancement and ongoing professional development.
- Work-life balance with flexible hours and the potential for remote work.
- A vibrant company culture that emphasizes teamwork and community engagement.
- Access to wellness programs and resources to support your overall well-being.
Why Choose CGI Inc.?
Joining CGI Inc. means becoming a part of a global team dedicated to delivering excellence. Our commitment to our clients and employees fosters an environment where innovation and collaboration thrive. We embrace diversity and prioritize your personal and professional growth, ensuring that you have the tools and support to succeed. This web chat job is not just a position—it’s a career pathway that can lead to endless possibilities.
Application Process
If you are ready to take the next step in your career and become a part of our dynamic team at CGI Inc., we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this web chat job.
Conclusion
At CGI Inc., we believe that every interaction is an opportunity to exceed customer expectations. If you are passionate about providing exceptional service, possess excellent communication skills, and enjoy working in a fast-paced environment, this web chat job could be the perfect fit for you. We look forward to meeting you and welcoming you to our team in Toronto!
