Industry: Telecommunications
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
To apply to this job please click the button
Full Job Description
Job Title: Customer Support Specialist
Location: Brampton, Ontario
Company: Geographics
About Us
Founded in 2005, Geographics has established itself as a leader in the field of geographic information systems, providing innovative solutions to clients across Canada. Our commitment to excellence and dedication to customer satisfaction set us apart in the industry. We pride ourselves on fostering a collaborative and dynamic working environment where employees thrive and develop professionally. As we expand our operations, we’re excited to invite passionate individuals to join our team in Brampton.
Position Overview
Are you looking for a rewarding TELUS online job that allows you to make a difference? At Geographics, we are currently seeking a Customer Support Specialist to be an integral part of our diverse team. In this role, you will handle customer inquiries, provide exceptional service, and support our mission of delivering high-quality geographic solutions to our clients.
Responsibilities
- Interact with customers via phone, email, and chat, addressing their inquiries promptly and effectively.
- Assist customers in navigating the various services and products offered by TELUS and Geographics.
- Maintain a deep understanding of TELUS product offerings and provide expert guidance to users.
- Document interactions and follow up on customer inquiries to ensure resolutions and customer satisfaction.
- Collaborate with internal teams to escalate and resolve complex issues promptly.
- Gather customer feedback and generate insights for continuous service improvement.
- Participate in training sessions to enhance product knowledge and customer service skills.
Qualifications
The ideal candidate for the Customer Support Specialist position will meet the following criteria:
- High school diploma required; post-secondary education in a related field is an asset.
- Experience in customer service, especially in a technical or telecommunication environment.
- Excellent verbal and written communication skills.
- Problem-solving ability with a positive attitude and a willingness to learn.
- Strong attention to detail and multitasking abilities.
- Proficient in using customer support software and standard office applications.
- Available to work flexible hours, including evenings and weekends.
Why Join Geographics?
At Geographics, we believe our employees are our most valuable asset. By joining our team, you will benefit from:
- A competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and vision care.
- Opportunities for professional development and career advancement.
- A supportive work environment where collaboration is key.
- Access to exclusive TELUS discounts and promotions.
- Team-building activities and events promoting a positive workplace culture.
How to Apply
If you are excited about this TELUS online job opportunity at Geographics and believe you would be a great fit for our team, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are passionate about the role.
Conclusion
Seize the chance to work with a dynamic team that values innovation and customer service. Join Geographics as a Customer Support Specialist and play an essential role in enhancing the customer experience for TELUS users. We can’t wait to meet you!
