Industry: Moving Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Remote Operations Coordinator!
Are you passionate about logistics, customer service, and want to work from anywhere in the world? Mackie Moving Systems, a leading moving solutions provider based in Dartmouth, Nova Scotia, is seeking a highly motivated and skilled Remote Operations Coordinator to join our dynamic team. As a part of our growing company, you will have the flexibility to enjoy a remote job from anywhere while contributing positively to our organization.
About Us
Mackie Moving Systems has been serving clients across Nova Scotia for years, providing exceptional moving services tailored to individual needs. We pride ourselves on our commitment to professionalism, reliability, and customer satisfaction. Our team is dedicated to creating a seamless moving experience for our customers. We believe in fostering a positive work environment that encourages innovation, collaboration, and growth.
Position Overview
As a Remote Operations Coordinator, you will play a critical role in ensuring the smooth operation of our services, communication with customers, and support for our field teams. You will serve as the main point of contact for clients, providing them with essential information, answering queries, and helping to coordinate logistics for their moves.
What You’ll Be Doing
- Manage customer communications via phone, email, and chat, ensuring timely and professional responses.
- Coordinate logistics for moving services, including scheduling, routing, and planning.
- Work collaboratively with internal teams, including sales, logistics, and customer service, to improve operational efficiency.
- Maintain accurate records in our database and ensure all client information is up-to-date.
- Address any operational challenges or customer concerns swiftly and effectively.
- Monitor moving schedules and adapt to any changes as they arise.
- Prepare reports and provide feedback to management regarding customer service operations.
- Provide training and support to new team members as needed.
Who We’re Looking For
The ideal candidate will be detail-oriented, self-motivated, and possess excellent communication skills. Our Remote Operations Coordinator should have a passion for helping clients and the ability to work independently while meeting deadlines and operational targets.
Key Qualifications
- Bachelor’s degree in business, logistics, or a related field preferred.
- 2+ years of experience in operations coordination, logistics, or customer service in the moving or related industry.
- Strong problem-solving skills and the ability to think critically under pressure.
- Exceptional communication skills; proficiency in English is required, and knowledge of additional languages is a plus.
- Proficient in using technology platforms and software (experience with CRM systems preferred).
- Ability to manage multiple tasks and prioritize effectively in a remote work environment.
- Demonstrated ability to work collaboratively in virtual teams.
Why Work With Us?
- Flexibility to work from anywhere in the world.
- Competitive salary and benefits package, inclusive of health and wellness programs.
- Opportunities for professional development and career growth.
- Work in a supportive and empowering environment that values your contributions.
- Be part of a team that prioritizes customer satisfaction and operational excellence.
How to Apply
If you are excited about taking on this role with Mackie Moving Systems and want to immerse yourself in a career that allows for remote jobs from anywhere in the world, we want to hear from you! Prepare a resume that outlines your experience and send it our way. Our team is looking forward to finding the right talent to join our team.
Conclusion
Working with Mackie Moving Systems as a Remote Operations Coordinator offers you a unique opportunity to merge your professional skills with the flexibility of working remotely from anywhere in the world. We believe in empowering our employees and we are committed to creating an inclusive and positive work environment. Join us and help make a difference in the lives of our customers as they embark on their moving journey!
Frequently Asked Questions
1. What is the work schedule for the Remote Operations Coordinator position?
The work schedule is flexible, allowing you to manage your own hours while meeting customer and operational needs.
2. Do I need to be in Nova Scotia to apply for this position?
No, you can be located anywhere in the world as long as you can effectively manage your responsibilities in a remote setting.
3. What kind of training will I receive?
You will receive comprehensive training on our systems, processes, and customer service protocols to ensure you are well-equipped for the role.
4. What tools or software will I be using in this remote role?
You’ll be using various tools including CRM software, communication platforms, and project management tools to coordinate operations from a distance.
5. Is there a possibility of advancement within the company?
Yes! We value employee growth and offer opportunities for advancement within the company based on performance and skills development.
