Industry: Technology / Moving Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Remote Tech Support Specialist
Location: Remote (Toronto, Ontario)
Company Overview
At Firemen Movers, we believe in providing unparalleled moving services that meet our customers’ diverse needs. Based in Toronto, Ontario, we are a leading moving company dedicated to making each move a seamless and enjoyable experience. Our team consists of passionate professionals who are committed to excellence, innovation, and sustainability.
As the moving industry evolves, so do we. Thus, we are looking to add a Remote Tech Support Specialist to our expanding team. This role plays a vital part in ensuring that our tech infrastructure runs smoothly while supporting both our internal team and customers.
Position Overview
As a Remote Tech Support Specialist at Firemen Movers, you will be responsible for delivering top-notch technical support to our staff and clients. You will utilize your expertise to troubleshoot, resolve issues, and provide exceptional customer service. This role requires a proactive attitude, excellent communication skills, and a knack for problem-solving.
Key Responsibilities
- Provide first and second-level technical support to Firemen Movers employees and customers.
- Troubleshoot hardware and software issues, including but not limited to operating systems, applications, network connectivity, and mobile devices.
- Document and maintain records of support requests and resolutions in our ticketing system.
- Assist with the setup and configuration of end-user devices, including desktops, laptops, and mobile devices.
- Conduct training sessions for employees on software applications and best practices.
- Collaborate with IT team members to improve support processes and implement new technologies.
- Stay up to date on the latest technology trends and advancements in the moving industry.
Qualifications
- Minimum of 2 years of experience in a technical support role, preferably in a remote setting.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Proficient with Windows and Mac OS, as well as common software like Office Suite and Google Workspace.
- Experience with ticketing systems and remote support tools (e.g., TeamViewer, Zoom).
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage multiple tasks simultaneously.
Why Join Firemen Movers?
At Firemen Movers, we value flexibility and work-life balance. Joining our team means enjoying:
- A fully remote position, allowing you to work from anywhere in Ontario.
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and development within the tech field.
- A collaborative team culture that promotes diversity and inclusion.
Application Process
If you are excited about contributing to a dynamic team and thrive in a remote work environment, we’d love to hear from you! Please submit your application with a resume and cover letter detailing your relevant experience and why you would be a great fit for Firemen Movers.
Conclusion
Firemen Movers is not just a company; it’s a community where innovation meets commitment. As a Remote Tech Support Specialist, you will be instrumental in ensuring our tech solutions align with our mission to provide the best moving experience. Join us and be a part of something special!
