Industry: Mobile Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Part Time Customer Support Agent
Location: Great Baddow, Ontario
About Us
At Mindr Mobile, we pride ourselves on being an innovative leader in mobile technology solutions. Our mission is to empower our customers with cutting-edge mobile products and exceptional support services. Based in the heart of Waterloo, Ontario, we are committed to fostering a positive, inclusive, and collaborative work environment. As we continue to grow, we are excited to offer flexible part time jobs in Great Baddow that enable individuals to balance work alongside their personal commitments.
Job Description
We are currently seeking enthusiastic and motivated individuals to join our team as Part Time Customer Support Agents at our Great Baddow location. In this role, you will be the frontline representative of Mindr Mobile, assisting customers with inquiries, troubleshooting issues, and ensuring a seamless customer experience. If you have a passion for helping others and possess excellent communication skills, this could be the perfect opportunity for you!
Key Responsibilities
- Engage with customers via phone, email, and live chat to provide accurate information about our products and services.
- Assist customers in troubleshooting technical issues and guide them through solutions.
- Maintain a positive attitude and foster strong relationships with our customers.
- Document customer interactions in our CRM system for future reference.
- Collaborate with other team members to resolve complex issues and improve our customer support processes.
- Stay up-to-date with product knowledge and service updates.
- Participate in training sessions to enhance skills and knowledge related to customer service best practices.
Requirements
To be successful in this role, candidates must meet the following qualifications:
- High school diploma or equivalent; further education is a plus.
- Prior experience in customer service, preferably in a technology-related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficient in using computers, with the ability to navigate multiple software applications.
- Ability to work independently as well as part of a team.
- Willingness to work flexible hours, including evenings and weekends.
Why Join Mindr Mobile?
Mindr Mobile offers a variety of benefits for our part time employees:
- Flexible work hours that suit your lifestyle.
- Comprehensive training program to help you succeed.
- Competitive hourly wage and opportunities for performance-based bonuses.
- Employee discounts on our products and services.
- Supportive team environment that values your contributions.
- Opportunities for career advancement as we expand our team and services.
How to Apply
If you are interested in this exciting opportunity to join our team and are looking for part time jobs in Great Baddow, please submit your resume and a cover letter detailing your relevant experience. Make sure to highlight any past customer service roles and why you would be an excellent fit for Mindr Mobile.
Conclusion
At Mindr Mobile, we believe that great customer service starts with a great team. We are committed to finding dedicated individuals who are eager to help others and be part of our mission to deliver exceptional mobile solutions. If you’re looking for part time jobs in Great Baddow and want to make a difference in customers’ lives, we want to hear from you!
FAQs
1. What are the working hours for the Part Time Customer Support Agent position?
The working hours are flexible, and we can arrange shifts that accommodate your schedule, including evenings and weekends.
2. Is prior customer service experience required?
While prior experience in customer service is preferred, we value enthusiasm and a willingness to learn. We provide comprehensive training for all new hires.
3. Can I work from home as a Customer Support Agent?
Currently, this position requires working on-site in Great Baddow. However, we are considering remote opportunities as we expand our services in the future.
4. What is the pay rate for the Customer Support Agent position?
We offer a competitive hourly wage, and performance-based bonuses are also available based on individual contributions.
5. What do you look for in applicants for this role?
We look for passionate individuals with strong communication skills, a customer-oriented mindset, and the ability to work well in a team environment. A positive attitude and eagerness to help others are key attributes that we value.
