Industry: Telecommunications and IT Services.
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Dynamic Team at BSD Networks!
Are you looking for a fulfilling part time job Wythenshawe that offers flexibility and growth? At BSD Networks, we are on the lookout for passionate individuals to join our team in a pivotal role that supports our mission to provide exceptional communication solutions to our clients. Our Thornhill-based company has a solid reputation for delivering top-notch networking and IT services.
About Us
BSD Networks has been a leader in the telecommunications industry since our inception in 2010. We pride ourselves on delivering innovative solutions tailored to our clients’ needs, ensuring efficient communication across various platforms. Our commitment to quality and customer satisfaction makes us a trusted partner for many businesses. By joining us, you will be part of a family-like atmosphere where every employee’s contribution is valued.
Position Overview
We are seeking a proactive and resourceful individual for the Part-Time Customer Support Associate position at our Wythenshawe location. This role focuses on providing exceptional service to our clients, assisting with inquiries, and ensuring a seamless experience with our products and services.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with troubleshooting technical issues related to our products and services.
- Document customer interactions accurately in our customer relationship management (CRM) system.
- Collaborate with other team members to enhance service processes and improve customer satisfaction.
- Maintain in-depth knowledge of BSD Networks products and industry trends to provide accurate information to customers.
- Handle incoming calls and emails to resolve issues efficiently and effectively.
- Provide feedback to management regarding common customer concerns and suggest solutions to improve processes.
Qualifications
To be successful in this role, candidates should have the following qualifications:
- High school diploma or equivalent; additional education or certifications in a related field is a plus.
- Previous customer service experience, preferably in a telecommunications or tech industry.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Basic technical knowledge and ability to troubleshoot common technical issues.
- Proficiency in using CRM software and Microsoft Office suite is preferred.
- Ability to work both independently and collaboratively within a team environment.
- Strong problem-solving skills and a proactive attitude.
Working Conditions
This part time job Wythenshawe is flexible, requiring approximately 20-25 hours per week. Shifts may vary, including evenings and weekends, to accommodate our business needs. Our office is a friendly and supportive environment that values work-life balance.
Why Join BSD Networks?
- Flexible Schedule: Enjoy a part-time schedule that fits around your life.
- Career Development: We are committed to your growth! Opportunities for training and advancement within the company.
- Supportive Environment: Work in a collaborative atmosphere with a team that cares about your success.
- Employee Benefits: Access to competitive benefits and perks, including employee discounts and wellness programs.
Conclusion
If you are passionate about customer service and looking for a part time job Wythenshawe that leverages your interpersonal skills and eagerness to learn, we would love to hear from you! Join us at BSD Networks and take the next step in your career with a company that values innovation and dedication.
FAQs
- What are the working hours for the part-time position?
Working hours are flexible, typically 20-25 hours per week, including evenings and weekends. - Is prior experience in telecommunications required?
While prior experience is beneficial, it is not mandatory. We provide training to the right candidate. - What skills are essential for this role?
Strong communication skills, problem-solving abilities, and a basic understanding of technical troubleshooting are necessary. - Are there any opportunities for advancement?
Yes! We encourage career development and provide opportunities for training and advancement within the company. - How can I apply for the position?
Please prepare your resume and a brief cover letter detailing your relevant experience and interest in the role. Our hiring team will review applications as they come in.
