Industry: Information Technology
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Enghouse Systems: Part Time Job at Night
Enghouse Systems is a leading software and services company that specializes in providing solutions for various communication, and customer interaction needs. We pride ourselves on delivering exceptional service and innovative technology to our clients. Our team is dedicated, diverse, and driven by a shared commitment to excellence. If you’re looking to be part of a dynamic organization, we invite you to consider the role of a Customer Support Associate on a part-time night basis.
Position Summary
As a Customer Support Associate, your primary responsibility will be to assist our customers with inquiries and technical issues during the evening hours. This role is perfect for individuals seeking flexible job opportunities that fit into their nighttime schedules, whether you are a student, a parent, or simply looking for supplementary income.
Key Responsibilities
- Provide excellent customer support via phone, email, and chat.
- Resolve customer inquiries and technical issues promptly and efficiently.
- Document and track customer interactions in our support database.
- Collaborate with other team members to improve service delivery.
- Assist in training and onboarding new team members.
- Contribute to the creation of knowledge base articles for frequently asked questions.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent; some post-secondary education preferred.
- Previous customer service experience is a valuable asset.
- Strong verbal and written communication skills.
- Ability to work independently while also being an exceptional team player.
- Proficient in using computers and various software applications.
- Excellent problem-solving skills and ability to think on your feet.
- Availability to work flexible night shifts, including weekends.
What We Offer
- Flexible schedules tailored to your availability.
- A supportive work environment with opportunities for growth and advancement.
- Comprehensive training programs to help you excel in your role.
- Competitive compensation and benefits.
- The chance to be part of an innovative team that values creativity and dedication.
Why Work at Enghouse Systems?
Enghouse Systems is committed to creating a workplace that reflects the diversity of our customers and communities. We firmly believe in nurturing talent and providing our employees with the opportunities to grow and succeed. By joining us in this part time job at night, you will be part of a collaborative environment that fosters innovation and excellence.
About Markham
Markham, Ontario, is an emerging hub of technology and innovation, known for its vibrant community and excellent quality of life. Living and working here means enjoying diverse cultural experiences, beautiful parks, and proximity to major urban centers. The city’s modern infrastructure and inclusive environment make it an ideal place for professionals seeking both personal and career growth.
How to Apply
If you are ready to take on this exciting part time job at night with Enghouse Systems, we encourage you to apply. Submit your resume and a cover letter detailing your relevant experience and motivation for applying. We are looking to fill this position soon, so act fast!
Conclusion
Join Enghouse Systems and become a vital part of our customer support team during evening hours! With our commitment to excellence and your passion for helping others, together, we can elevate the service experience for our clients. Take the step towards a fulfilling career with flexibility and growth opportunities.
Frequently Asked Questions (FAQs)
- Q: What are the typical working hours for this part-time job at night?
A: The hours may vary, but typically shifts run from 6 PM to midnight or 10 PM to 4 AM, depending on business needs. - Q: Is training provided for new hires?
A: Yes! We offer comprehensive training to equip you with the necessary skills and knowledge to succeed in your role. - Q: Can I shift my schedule if my availability changes?
A: We encourage open communication, and as long as you provide advance notice, we can accommodate schedule changes based on availability. - Q: Are there opportunities for advancement within the company?
A: Absolutely! We value employee growth and offer numerous avenues for career advancement and professional development. - Q: Do I need prior experience in customer support?
A: While previous experience is an asset, we welcome applicants with strong communication skills and a willingness to learn.
