Industry: Moving and Relocation Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Metro Jobs Customer Service Representative
Location: Burnaby, British Columbia
Company Overview
You Move Me is a rapidly growing moving company known for putting customers first. Our goal is to make moving a fun and stress-free experience by providing personalized, reliable, and efficient services. At You Move Me, we pride ourselves on our team of talented professionals who are committed to excellence in customer service. Now, we’re looking for a passionate Metro Jobs Customer Service Representative to join our Burnaby branch and support our mission of delivering unforgettable moving experiences.
Position Overview
As a Metro Jobs Customer Service Representative, you will be on the front line, the face, and voice of You Move Me. This role is vital in ensuring that every client feels valued, understood, and well-informed throughout their moving journey. Your expertise will help us enhance our customer relations, and your contributions will directly influence the growth and success of our company.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers in scheduling moving appointments and providing quotes for services.
- Resolve customer complaints and issues swiftly, seeking satisfactory resolutions that uphold our company standards.
- Maintain accurate records of customer interactions and transactions.
- Support the sales team by identifying upselling opportunities that align with customer needs.
- Provide feedback to management on customer trends and areas for improvement in service delivery.
- Collaborate with fellow team members to ensure seamless service and cohesive communication.
- Participate in training and skill development initiatives to improve service delivery.
Qualifications
To succeed in this role, candidates must possess the following qualifications:
- High school diploma or equivalent; further education in customer service or business is a plus.
- Previous experience in a customer service role, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Proficient with computer applications, especially Microsoft Office and customer management systems.
- A friendly and approachable demeanor with a passion for helping customers.
- Ability to manage multiple tasks and prioritize effectively in a busy environment.
- Strong problem-solving skills and a keen attention to detail.
What We Offer
You Move Me is committed to creating a positive workplace culture that values teamwork, respect, and individual growth. Here’s what we provide to our employees:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including medical, dental, and retirement plans.
- Ongoing training and professional development opportunities.
- A friendly and collaborative work environment.
- Opportunities for career advancement within the company.
- Monthly team-building events and a fun office atmosphere.
Join Us!
If you’re ready to be a part of a passionate team dedicated to providing extraordinary customer service in the moving industry, we want to hear from you! Apply today to become our next Metro Jobs Customer Service Representative in Burnaby!
Conclusion
You Move Me is more than just a moving company; we’re a team of individuals who genuinely care about our customers and each other. Join us in our mission to create a seamless and positive moving experience for every client. Your skills and enthusiasm for customer service could be precisely what we are looking for to enhance our team!
Frequently Asked Questions
- What does a typical day look like as a Metro Jobs Customer Service Representative?
- What are the working hours for this position?
- Is prior experience in the moving industry required?
- Do you provide training?
- What growth opportunities are available within the company?
A typical day involves answering customer inquiries, managing appointments, resolving issues, and collaborating with the team to ensure excellent service delivery.
The role typically follows a standard work schedule, but flexibility may be required based on customer needs, especially during peak moving seasons.
No, prior experience in the moving industry is not required, though it can be beneficial. What’s most important is a solid foundation in customer service skills.
Yes, we offer comprehensive training programs to help you succeed in your role and grow within the company.
With a commitment to promoting from within, You Move Me offers various career advancement opportunities, including supervisory and management roles.
