Industry: Shipping and Logistics
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team: Call Centre Job Night Shift at Swire Bulk
Are you looking for a rewarding career opportunity in a dynamic environment? Do you thrive in a challenging role that requires you to be proactive and solutions-oriented? If so, Swire Bulk is excited to announce a new opening for a call centre job night shift in our Vancouver office, and we want you to be part of our team!
About Swire Bulk
Swire Bulk is a leading operator in the shipping and logistics industry, specializing in the transportation of bulk commodities. Our commitment to innovative transportation solutions and customer-centric service has established us as a trusted partner in the global shipping community. We pride ourselves on our diverse team of professionals whose dedication drives our success. As we continue to expand our operations, we are looking for passionate individuals to join us on this journey.
Position Overview
The call centre night shift position is a vital role within our customer service operations. As a night shift representative, you will be responsible for handling customer inquiries, providing support, and resolving issues related to our logistics services. This position is ideal for individuals who are adept at multitasking and possess excellent communication skills.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and concerns effectively, ensuring a seamless experience.
- Maintain accurate and comprehensive records of customer interactions.
- Collaborate with other departments to address customer needs and drive improvements.
- Provide feedback on common customer issues and potential areas for enhancement.
- Adhere to company policies and procedures while maintaining a high level of customer confidentiality.
- Work collaboratively in a team environment, supporting colleagues to ensure productivity and morale.
- Stay informed about company services, new initiatives, and industry trends to provide customers with accurate information.
Qualifications
- High school diploma or equivalent; further education in customer service or a related field is an asset.
- Previous experience in a call centre or customer service role preferred.
- Exceptional verbal and written communication skills.
- Ability to work independently and as part of a team.
- Excellent problem-solving skills and attention to detail.
- Comfortable navigating various software applications and systems.
- Availability to work night shifts, including weekends and holidays.
- Fluency in multiple languages is a plus.
What We Offer
At Swire Bulk, we believe that our employees are our greatest asset. We offer a comprehensive benefits package that includes:
- Competitive salary with opportunities for growth and advancement.
- Health and dental insurance plans.
- Paid time off and holiday pay.
- Employee training and development programs.
- A supportive and inclusive work environment.
Work Schedule
The call centre job night shift typically runs from 10 PM to 6 AM, offering you the flexibility to work while your day is free. We understand the importance of work-life balance and strive to accommodate our team members’ needs.
Why Join Swire Bulk?
- Become part of a global company that values innovation and excellence.
- Work with a friendly and supportive team in a modern office environment in Vancouver.
- Enjoy the opportunity to learn and grow within the shipping and logistics field.
- Participate in regular team-building activities and company events.
Conclusion
If you are ready to take the next step in your career and make a significant impact in the shipping and logistics industry, we want to hear from you! Apply today to join our team at Swire Bulk as a call centre night shift representative. Your journey towards a fulfilling and dynamic career begins here!
FAQs
- What kind of training will I receive?
New employees will undergo a comprehensive training program covering company policies, systems usage, and customer service excellence. - Are there opportunities for advancement in the company?
Yes, we have a strong commitment to promoting from within and offer numerous training and development programs to enhance your skills. - Will I be required to work holidays?
As a night shift call centre representative, you may be required to work during holidays as part of the operational needs of the business. - Can I work part-time hours in this role?
Currently, the position is for full-time night shifts, but we appreciate your interest and can discuss flexible arrangements during the interview. - Is there a dress code for the call centre?
We maintain a business casual dress code to promote a comfortable and professional work environment.
