Industry: Customer Service/Logistics
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Part-Time Remote Customer Support Coordinator
About Ellis Moving
At Ellis Moving, we take pride in providing exceptional moving services to our clients in Vancouver, British Columbia, and beyond. Our commitment to excellence is matched only by our dedication to our team’s well-being and growth. We are a dynamic company that values innovation, customer satisfaction, and teamwork. As we continue to expand our reach, we are looking for a part-time Customer Support Coordinator to join our remote team. This position not only offers a competitive wage but also comes with the flexibility that allows you to balance your responsibilities.
Position Overview
The Part-Time Remote Customer Support Coordinator will play a crucial role in ensuring a smooth and positive communication line between our clients and the company. If you are passionate about helping others and have a knack for problem-solving, this is the perfect opportunity for you. This role is ideally suited for individuals looking for jobs to do part time from home. You will be responsible for managing customer inquiries, resolving issues, and providing top-notch service in a remote setting.
Key Responsibilities
- Respond promptly to customer queries through various channels including email, chat, and phone.
- Assist clients with booking inquiries, pricing, and service options in a courteous and informative manner.
- Resolve customer complaints by identifying the issue and providing appropriate solutions.
- Maintain detailed feedback and report on recurring customer concerns to help improve service.
- Work with the logistics team to ensure smooth service delivery aligning customer needs with our operational capabilities.
- Educate clients on our range of moving services and address any questions they may have.
- Support with administrative tasks related to customer interactions and documentation.
Qualifications
- High school diploma or equivalent; a degree is an asset but not required.
- Proven experience in customer service or in a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to handle challenging situations calmly.
- Proficiency in using CRM software and other communication tools.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Familiarity with the moving industry or logistics is a plus but not mandatory.
Work Schedule
This is a part-time position requiring approximately 20 hours per week. Flexibility is key, and you will have the ability to choose your working hours during the business operations of 9:00 am to 6:00 pm PST, to accommodate any personal commitments you may have.
Benefits
- Competitive hourly rate with opportunities for performance bonuses.
- Flexible work schedule that allows you to maintain a healthy work-life balance.
- Training and development opportunities to help you grow in your role.
- A supportive and positive work environment that values your contribution.
- Company discounts on moving services for you and your immediate family.
Why Work With Us?
Joining Ellis Moving offers more than just a job – it provides an opportunity to be part of a passionate team dedicated to exceptional service. We believe that a motivated and content workforce translates to happier customers. Our commitment to your career growth is steadfast and we work to foster an environment where you can thrive.
Conclusion
We invite you to become part of our dynamic team here at Ellis Moving. If you are looking for jobs to do part time from home that allow you to contribute while enjoying a flexible schedule, we encourage you to apply. Let’s make moving easier for everyone together!
Frequently Asked Questions (FAQs)
- What is the expected pay for the Part-Time Remote Customer Support Coordinator position?
The pay rate will be competitive and based on experience, along with the opportunity for performance bonuses. - Can I work from anywhere, or do I have to be in Vancouver?
While you can work from home, we prefer candidates located in or around Vancouver, BC, for better coordination with local clients. - Are there specific hours I have to work?
You will have the flexibility to choose your hours, but they should align with our operational hours of 9:00 am to 6:00 pm PST. - Is any training provided for this position?
Yes, you will undergo initial training and continuous support to ensure you excel in your role. - What if I have additional responsibilities or commitments during the week?
We understand the importance of flexibility and are open to discussing your schedule to accommodate any prior commitments.
