Industry: Telecommunications
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
To apply to this job please click the button
Full Job Description
Exciting Career Opportunity at VoxSun Telecom: Customer Experience Specialist
Are you looking for jobs in Amazon Navi Mumbai? Do you have a passion for delivering exceptional customer service? VoxSun Telecom, a leading telecommunications provider with a commitment to innovation and customer satisfaction, is seeking a dynamic and motivated Customer Experience Specialist to join our team in Navi Mumbai. This role is pivotal in shaping the customer journey and ensuring our clients receive the best possible support.
About Us
At VoxSun Telecom, we understand that our people are our greatest asset. Based out of St. Laurent, Quebec, we specialize in providing world-class telecommunications solutions. Our focus is on innovation, quality, and customer happiness. We are proud to employ a diverse workforce that embodies our values and dedication to excellence. Join us, and be a part of a dynamic team that is oriented towards growth, learning, and community involvement.
Position Overview
As a Customer Experience Specialist, you will be the face of VoxSun Telecom to our customers in India and beyond. Your primary responsibility will be to ensure that all customer interactions are handled professionally and efficiently. You will work closely with other departments to resolve issues and provide feedback on how we can enhance the customer experience.
Key Responsibilities
- Assist customers in navigating our services, answering queries via phone, chat, and email.
- Provide timely and professional solutions to customer complaints and questions.
- Develop in-depth knowledge of our products and services to effectively support customers.
- Collaborate with teams across the organization to enhance service delivery.
- Gather customer feedback and provide actionable insights to management.
- Maintain records of customer interactions in our CRM system.
Ideal Candidate Profile
We are seeking a proactive individual who thrives in a fast-paced environment. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to work collaboratively with others.
Qualifications
- Bachelor’s degree in Business, Communications, or a related field.
- 1-2 years of experience in customer service or a related role.
- Proficient in using CRM software and Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Fluency in English; knowledge of Hindi or Marathi is a plus.
What We Offer
At VoxSun Telecom, we value our employees and strive to create an engaging workplace that promotes growth and development. Here are some of the benefits you’ll enjoy as part of our team:
- Competitive salary with performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- A friendly and inclusive work environment.
- Flexible working hours and the possibility of remote work.
How to Apply
If you are passionate about customer service and are looking for jobs in Amazon Navi Mumbai, we would love to hear from you! Please prepare your resume and a cover letter detailing your relevant experience and why you would make a great fit for our team.
Conclusion
Joining VoxSun Telecom means being part of a team that supports and empowers each other. We are excited to grow our operations in Navi Mumbai and invite you to be a part of this journey. Apply today and help us redefine customer experience in the telecommunications industry!
FAQs
- What is the work schedule for this position?
The typical work schedule is Monday to Friday, 9 AM to 6 PM, with occasional weekend shifts based on business needs. - Is experience in the telecommunications industry required?
While experience in telecommunications is a plus, we welcome candidates from diverse backgrounds who have strong customer service skills. - What training will be provided?
Comprehensive training will be provided to all new hires, covering product knowledge, systems training, and customer service best practices. - Can I work remotely?
Depending on the specific duties of the role and after an initial training period, flexible working options may be available. - How can I stand out in my application?
Highlight your customer service experience, ability to solve problems, and any relevant skills that showcase why you are a great fit for this role.
