Industry: Customer Service, Call Center Operations
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Customer Service Representative
At Armstrong The Mover, we pride ourselves on providing top-notch moving services to our valued customers. Our team in Thunder Bay, Ontario, is looking for enthusiastic individuals to join us in jobs call center inbound roles. If you have a knack for customer service and are willing to help make moving a seamless experience for our clients, we want to hear from you!
About Us
Established in the heart of Thunder Bay, Armstrong The Mover has built a solid reputation for excellence in the moving industry. Our commitment to upholding high standards in customer service and operational efficiency is paramount. Our mission is to take the stress out of moving, ensuring every client feels supported and guided throughout the process. Join us, and be a part of our journey to help families and businesses transition smoothly while experiencing our top-quality moving services.
Position Overview
As a Customer Service Representative, you will handle inbound calls from current and potential customers, guiding them through our services and assisting them with their moving needs. Your role is crucial in creating a positive first impression of our company and ensuring that all inquiries are handled promptly and professionally.
Key Responsibilities
- Answer inbound customer calls in a courteous and effective manner.
- Provide detailed information regarding moving services, pricing, and promotions.
- Assist customers with scheduling appointments and consultations.
- Address customer concerns and ensure an exceptional customer experience.
- Collaborate with other departments to ensure timely resolution of customer inquiries.
- Document customer interactions and feedback for quality assurance and improvement.
- Develop and maintain knowledge of all company services and policies.
- Meet performance targets established by the management team.
Who We Are Looking For
We are seeking candidates who are passionate about customer service and possess strong communication skills. Ideal applicants will have a friendly demeanor and the ability to resolve issues efficiently while maintaining a positive attitude.
Qualifications
- High school diploma or equivalent.
- Experience in customer service or call center environment preferred but not required.
- Excellent verbal and written communication skills.
- Ability to handle difficult conversations with professionalism and care.
- Strong multitasking abilities and proficiency in computer systems.
- Basic understanding of sales techniques and practices is a plus.
- Ability to work flexible hours, including evenings and weekends if required.
Benefits of Working with Us
At Armstrong The Mover, we recognize the value of our team members and are committed to providing a supportive work environment. As part of our team, you will enjoy:
- Competitive salary with opportunities for bonuses.
- Comprehensive training program to enhance your skills.
- Health and wellness benefits.
- Opportunities for career advancement within the company.
- A positive and inclusive workplace culture.
- Regular team-building activities and events.
Conclusion
If you are ready to take the next step in your career and be a part of a fantastic team at Armstrong The Mover, we would love to hear from you! Apply today and discover the exciting jobs call center inbound opportunities we offer. Come be a part of our mission to make moving easy and enjoyable for all our clients!
FAQs
- 1. What does a typical day look like for a Customer Service Representative?
- Your day will involve handling inbound calls, assisting customers with inquiries, scheduling appointments, and collaborating with team members to ensure a great customer experience.
- 2. Is there any prior experience required for this role?
- While experience in a customer service or call center environment is preferred, we provide comprehensive training to all new hires.
- 3. What are the working hours for this position?
- Our Customer Service Representatives work flexible hours, including evenings and weekends, depending on operational needs.
- 4. Are there opportunities for advancement within the company?
- Yes! At Armstrong The Mover, we are committed to the growth and development of our employees and actively promote from within.
- 5. Can I apply for this position online?
- Yes, we encourage you to submit your application online through our career portal.
