Industry: Technology
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Customer Support Associate
Location: Ottawa, Ontario
Company: TASKE Technology
About Us
TASKE Technology is a leading solutions provider based in Ottawa, dedicated to enhancing operational efficiency for businesses across various sectors. Our innovative approach to technology has empowered companies to streamline their processes, improve customer engagement, and increase productivity. We’re passionate about pushing the boundaries of technology and are committed to nurturing a collaborative environment. At TASKE, we believe in investing in our employees and helping them grow professionally. We are currently seeking motivated individuals to join our dynamic team as Customer Support Associates.
Position Overview
As a Customer Support Associate at TASKE Technology, you will be providing exceptional service to our clients while earning a competitive job paying $17 an hour. This role involves assisting customers with inquiries, resolving technical issues, and ensuring a positive experience with our products. If you thrive in a fast-paced environment and enjoy helping customers, this is the perfect opportunity for you!
Key Responsibilities
- Provide top-notch support to customers via phone, email, and chat.
- Assist customers with troubleshooting technical issues.
- Document customer interactions and feedback in our CRM system.
- Maintain a high level of product knowledge to provide informed support.
- Collaborate with team members to improve service quality and efficiency.
- Participate in ongoing training and skill development sessions.
- Contribute to achieving team goals and targets.
Requirements
- High school diploma or equivalent; additional education in customer service or technology is a plus.
- Proven experience in a customer service role, preferably in a tech environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to work under pressure.
- Comfortable using CRM software and other technical tools.
- Ability to work flexible hours, including evenings and weekends, as required.
- Team player with a positive attitude.
Why Join TASKE Technology?
At TASKE, we recognize that our employees are our greatest asset, and we are dedicated to providing a workplace that fosters growth and satisfaction. When you join our team, you can expect:
- A competitive hourly wage of $17, with opportunities for raises based on performance.
- Comprehensive training programs to ensure you succeed in your role.
- Flexible scheduling options to accommodate your lifestyle.
- Health and wellness benefits, including access to mental health resources.
- A collaborative team environment with opportunities for career advancement.
- Employee recognition programs to celebrate your achievements.
Application Process
If you’re ready to take on this exciting opportunity and be part of a forward-thinking company, we want to hear from you! Please submit your resume and a brief cover letter highlighting your experience and why you would be a great fit for the Customer Support Associate position at TASKE Technology.
Conclusion
Embarking on a career with TASKE Technology is more than just a job paying $17 an hour; it’s an opportunity to join a talented team dedicated to innovation and service excellence. If you are enthusiastic about technology and eager to make a difference in the lives of our customers, apply today and help us shape the future of customer support.
FAQs
1. What are the working hours for the Customer Support Associate position?
Working hours may vary, but flexibility is required, including evening and weekend shifts.
2. Is prior customer service experience necessary for this role?
While prior experience in customer service is preferred, we welcome all applicants who are eager to learn and grow.
3. What training will be provided?
New hires will undergo comprehensive training covering product knowledge, customer service etiquette, and technical troubleshooting.
4. Are there opportunities for career advancement within TASKE Technology?
Yes! We encourage our employees to grow within the company and provide various pathways for advancement.
5. What benefits does TASKE Technology offer?
We offer health and wellness benefits, flexible scheduling, and employee recognition programs to support our staff.