Industry: Customer Solutions Services
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Opening: Customer Service Representative in Ferndown
Coxon is a leading provider of quality services in the customer solutions industry, and we are thrilled to announce a new opportunity for a Customer Service Representative to join our dynamic team in Ferndown. If you are passionate about customer service and enjoy fostering positive relationships, this job in Ferndown might be the perfect fit for you!
About Us
Coxon has been at the forefront of customer service excellence for over a decade, focusing on delivering top-notch solutions to our clients. With our office located in Maidstone, Ontario, we pride ourselves on fostering a culture of respect, collaboration, and dedication. Our team is made up of passionate individuals who are committed to providing unparalleled customer satisfaction. Join us and be part of a company that values your contributions and invests in your professional development.
Job Summary
As a Customer Service Representative at Coxon, you will be the first point of contact for our customers, providing exceptional service while resolving inquiries and addressing concerns. You will work closely with other departments to ensure a seamless experience for our clients. This is a full-time position based in our Ferndown office.
Key Responsibilities
- Interact with customers via phone, email, and chat, ensuring excellent customer service at all touchpoints.
- Manage customer inquiries, concerns, and complaints efficiently and professionally.
- Document all interactions and maintain accurate customer records within our CRM system.
- Collaborate with team members to identify best practices for enhancing customer satisfaction.
- Provide feedback to management on recurring customer issues and potential solutions.
- Participate in training programs to enhance product knowledge and customer service skills.
Qualifications
- High school diploma or equivalent; additional education in business or communication is a plus.
- Proven experience in a customer service role, preferably within an office setting.
- Exceptional verbal and written communication skills.
- Ability to work well under pressure and manage multiple tasks effectively.
- Proficiency in using computer systems and CRM software.
- Strong problem-solving skills and the capacity to handle customer complaints empathetically.
Why Join Coxon?
At Coxon, we understand that our employees are our greatest asset. Here are some benefits of working with us:
- Competitive salary with performance-based incentives
- Health, dental, and vision benefits
- Pension scheme and financial wellness programs
- Flexible working hours and a positive work-life balance
- Opportunities for career advancement and professional development
- A supportive team environment where every voice matters
How to Apply
If you are interested in this rewarding job in Ferndown, we invite you to submit your resume and cover letter detailing your qualifications and relevant experience. We appreciate the time and effort you dedicate to your application, and while we thank all candidates for their interest, only those selected for interviews will be contacted.
Conclusion
Join Coxon as a Customer Service Representative in Ferndown and help us continue our legacy of excellence in customer service. This is more than just a job; it’s a way to make a difference in the lives of our customers and contribute to a thriving company culture. We are excited to meet you and explore how your unique skills can contribute to our team!
Frequently Asked Questions (FAQs)
- 1. What is the work schedule for the Customer Service Representative position?
- The position requires full-time availability. Specific work schedules will be discussed during the interview process and may vary based on operational needs.
- 2. Is there room for advancement in this role?
- Absolutely! Coxon believes in promoting from within and offers numerous opportunities for professional growth and career advancement.
- 3. Will I receive training for this position?
- Yes, we provide comprehensive training for all new employees, including ongoing support to ensure your success.
- 4. What qualities make a successful Customer Service Representative at Coxon?
- Successful representatives are empathetic, adaptable, and possess excellent communication skills. A strong focus on customer satisfaction is also vital.
- 5. What is the company culture like at Coxon?
- Coxon fosters a supportive and inclusive company culture, prioritizing teamwork, respect, and innovation. We celebrate successes and learn from challenges together.
