Industry: Hospitality
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Hotel Receptionist at Williams Towing Service
At Williams Towing Service, we believe in providing not only exceptional towing services but a memorable experience for our customers. Nestled in the vibrant city of Scarborough, Ontario, we are looking for a dedicated individual to fill the hotel receptionist job at our new establishment. Our mission is to ensure every client leaves with a smile, and we need a talented receptionist who shares our passion for service!
About Us
Williams Towing Service has been a proud part of the Scarborough community for over a decade. While we are primarily known for our expert towing solutions, we are expanding our service offerings to include high-quality accommodations for travelers in need. Our hotel aims to blend comfort, convenience, and top-tier customer service, putting us a cut above the rest. Join our family and contribute to an environment where everyone feels welcomed and valued.
Job Overview
As a hotel receptionist, you will be the first point of contact for our guests and play an essential role in their overall experience. You’ll be responsible for ensuring efficient check-in and check-out processes, managing reservations, and providing superior customer service. This position is perfect for someone who is friendly, organized, and eager to create lasting memories for our guests.
Key Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations, including reservations via phone, email, and in-person.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Address guest inquiries and concerns in a timely and professional manner.
- Maintain accurate guest records and ensure privacy is preserved.
- Collaborate with housekeeping and maintenance departments to ensure rooms are ready and any issues are promptly addressed.
- Handle cash and credit transactions, ensuring accurate reconciliation at the end of shifts.
- Assist with administrative tasks, such as filing and managing correspondence.
Qualifications
- High school diploma or equivalent; additional hospitality training is a plus.
- Proven experience as a receptionist or in a customer service role.
- Excellent communication and interpersonal skills, with a friendly demeanor.
- Strong organizational abilities and attention to detail.
- Proficient in using office equipment and computer systems, including booking software and Microsoft Office Suite.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Fluency in English; additional languages are an asset.
Why Work With Us?
Joining Williams Towing Service means becoming part of a dedicated team that values integrity, collaboration, and customer satisfaction. We offer our employees:
- a supportive and friendly work environment.
- opportunities for professional growth and development.
- competitive salary and benefits package, including health insurance and vacation time.
- employee discounts on hotel bookings and towing services.
Work Schedule
This hotel receptionist job requires availability to work flexible hours, including nights, weekends, and holidays. Our goal is to provide our guests with continuous support, and as such, the reception is staffed 24/7.
Conclusion
If you have a passion for hospitality, a knack for creating memorable experiences, and thrive in a dynamic environment, we invite you to apply for the hotel receptionist position at Williams Towing Service. Be part of a team that takes pride in offering exceptional service and is committed to making every guest feel at home.
Frequently Asked Questions
- What is the primary role of the hotel receptionist?
The primary role of the hotel receptionist is to welcome guests, manage their check-in and check-out process, handle reservations, and provide excellent customer service throughout their stay. - Is prior experience necessary for this position?
While prior experience in hospitality or customer service is preferred, we are willing to train the right candidate who demonstrates strong interpersonal skills and a commitment to exceptional service. - What are the working hours for this position?
This position requires flexible working hours, including evening, weekend, and holiday shifts, to ensure continuous support for our guests. - Will I receive training for this role?
Yes, we provide comprehensive training to equip you with the necessary skills and knowledge to excel in your role as a hotel receptionist. - Does Williams Towing Service offer benefits to its employees?
Yes, our employees receive a competitive salary and benefits package, including health insurance, vacation time, and employee discounts on hotel stays and towing services.
