Industry: Hospitality
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Hotel Front Desk Manager
AARKS Enterprises, a premier hotel management company located in the beautiful city of Etobicoke, Ontario, is thrilled to announce a hotel job vacancy advertisement for the position of Hotel Front Desk Manager. If you are a dedicated and detail-oriented individual with a passion for exceptional guest service, we want you to be part of our growing team!
About Us
AARKS Enterprises is a leader in the hospitality industry, known for our commitment to creating memorable experiences for our guests. With several years of established excellence, we prioritize innovation and customer satisfaction in every aspect of our business. Our hotel is an inviting space that combines modern amenities with a welcoming atmosphere. We believe our staff is our greatest asset, and we invest in their professional growth and development.
Job Summary
The Hotel Front Desk Manager will play a pivotal role in overseeing front office operations, ensuring smooth functionality while delivering outstanding customer service. This individual will lead the front desk team and manage daily operations, enhancing our guests’ experiences and maintaining our commitment to excellence.
Key Responsibilities
- Supervise the front desk staff and manage daily operations, ensuring adherence to hotel policies and procedures.
- Provide exceptional customer service to guests at all times, addressing concerns proactively and ensuring satisfaction.
- Oversee check-in and check-out processes to ensure efficiency and quality service.
- Manage reservations, cancellations, and room assignments to optimize guest stays while maximizing hotel occupancy.
- Conduct regular training of front desk personnel to enhance service delivery and operational efficiency.
- Handle guest complaints and provide solutions promptly and effectively.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor cash flow, manage billing procedures, and prepare financial reports as needed.
- Assist in developing and implementing front office policies and procedures, aimed at improving overall guest satisfaction.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in Hospitality Management or related field preferred.
- Minimum of 3 years of experience in hotel management or front desk operations, with at least 1 year in a supervisory role.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Strong leadership skills, with the ability to motivate and mentor team members.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and customer-oriented mindset.
- Knowledge of local attractions, events, and hospitality trends to enhance the guest experience.
Benefits
At AARKS Enterprises, we value our employees and provide a supportive work environment with numerous benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and vacation days.
- Employee discounts on hotel stays and vacation packages.
- Continuous professional development opportunities and training programs.
- A dynamic and collaborative work environment.
Our Ideal Candidate
The ideal candidate for this position is a proactive leader with a passion for hospitality who puts guests first. You are detail-oriented and have the ability to handle multiple tasks efficiently while maintaining a positive attitude in a fast-paced environment. You value teamwork and possess excellent interpersonal skills to create a welcoming atmosphere for both guests and staff.
Application Process
If you’re excited about the opportunity to join our team as the Hotel Front Desk Manager, we invite you to apply! Please prepare your resume and a cover letter detailing your previous experience and why you would be a great fit for our team. Now is the time to be a part of something special with AARKS Enterprises!
Conclusion
At AARKS Enterprises, we believe in creating a positive and enjoyable working atmosphere where every team member can thrive. If you have a passion for hospitality and the skills to drive our standard of excellence, we encourage you to respond to this hotel job vacancy advertisement today. Join us in making every guest’s experience memorable!
