Industry: eCommerce customer support
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Innovative Traffic Solutions as an E Commerce Customer Support Specialist
About Us
Welcome to Innovative Traffic Solutions, where we are committed to enhancing online retail experiences and driving success for our eCommerce partners. Based in the scenic Stoney Creek, Ontario, our team is a blend of experienced professionals and fresh talent dedicated to delivering optimal support and solutions in the online marketplace. Our core mission revolves around creating value through effective customer engagement, cutting-edge technology, and innovative strategies. Join us, and become a part of a forward-thinking organization that believes in the power of exceptional service.
Position Overview
We are currently seeking a highly motivated and dynamic individual for the e commerce customer support job to join our expanding team. As an E Commerce Customer Support Specialist, you will serve as the backbone of our operations, ensuring that our clients and their customers receive exceptional support throughout their shopping experience. If you’re driven by customer satisfaction, have a passion for eCommerce, and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities
- Respond to customer inquiries via multiple channels, including email, live chat, and phone, ensuring timely and accurate responses.
- Assist customers in troubleshooting issues related to their orders, including payment processing, shipping, and returns.
- Maintain a deep understanding of our products and services to provide informed recommendations and solutions.
- Collaborate with internal teams, including sales and supply chain, to resolve customer issues effectively.
- Maintain customer satisfaction metrics and strive to exceed KPI expectations.
- Gather customer feedback to inform our product development and service improvements.
- Engage with customers to foster loyalty and long-term relationships.
- Stay updated on industry trends and competitor offerings to enhance the customer experience.
Qualifications
- High school diploma is required; a degree in business, communication, or a related field is preferred.
- Proven experience in a customer support role, preferably in the eCommerce industry.
- Exceptional interpersonal skills with a focus on customer service and satisfaction.
- Excellent communication skills, both written and verbal.
- Problem-solving skills with a strong attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with eCommerce platforms and CRM tools is an asset.
- Strong organizational skills and the ability to manage multiple priorities.
Benefits of Joining Our Team
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company matching.
- Paid time off, holidays, and flexible working hours.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment that values diversity.
- Employee discounts on products and services.
Why You Should Apply
At Innovative Traffic Solutions, we don’t just fill positions; we create careers. We are looking for individuals who are passionate about eCommerce and customer service, who believe that exceptional support is the key to customer loyalty. If you are ready to take the next step in your career and make a real impact in a growing company, we invite you to apply for the e commerce customer support job today!
Application Process
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and explaining why they are the perfect fit for this role. Please ensure your application is submitted before the closing date as specified in the job postings.
Conclusion
Innovative Traffic Solutions is excited to expand our team with a dedicated E Commerce Customer Support Specialist. Your contributions will be critical in shaping our customer engagement strategy and supporting our growth in the digital marketplace. We look forward to meeting passionate candidates who are ready to make a difference!
