Industry: Waste Management
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Customer Service Representative at Majorel – Waste Connections
About Us
Waste Connections is a leading provider of integrated solid waste services and recycling solutions across North America. With a commitment to sustainability and customer satisfaction, we strive to deliver top-notch services that help preserve our environment while keeping our communities clean. At our Woodbridge location, we prioritize teamwork, innovation, and community engagement. We are excited to announce an opening for a Customer Service Representative Majorel to join our dynamic team.
Your Role
The Customer Service Representative Majorel will play a crucial role in maintaining our high standards of customer care. You will be the first point of contact for our valued clients, ensuring that they receive accurate information and solutions to their inquiries. This position requires a blend of interpersonal communication skills, problem-solving abilities, and a passion for helping others. You will work closely with various departments to ensure seamless operations and customer satisfaction.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information regarding waste collection schedules, billing inquiries, and service changes.
- Assist customers in resolving complaints and issues while adhering to company policies and procedures.
- Collaborate with the operations team to ensure timely service delivery and customer satisfaction.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Identify opportunities for process improvements and enhance the overall customer experience.
- Participate in team meetings and contribute to team goals and performance metrics.
Qualifications
We are looking for individuals who are passionate about delivering exceptional customer service and thrive in a fast-paced environment. The ideal candidate will possess the following qualifications:
- High school diploma or equivalent; further education in business or communications is a plus.
- Minimum of one year of experience in a customer service role, preferably in a call center or related industry.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficient in using CRM systems and MS Office Suite.
- A positive attitude and the ability to work both independently and as part of a team.
Benefits
Joining our team comes with a variety of benefits, including:
- Competitive salary with performance-based incentives.
- Comprehensive health and dental benefits package.
- Retirement savings plan with company match.
- Opportunities for professional development and career advancement.
- Paid time off and holiday pay.
- A supportive and inclusive work environment.
Why Work with Us?
At Waste Connections, we pride ourselves on our commitment to our employees and the communities we serve. As a Customer Service Representative Majorel, you’ll be part of a team that truly values collaboration, innovation, and integrity. Our company culture fosters growth and recognizes hard work, making it a great place to build a career.
We understand that our success is built on the dedication and talent of our employees, and we are committed to their personal and professional development. Join us and make a difference every day!
Application Process
If you are ready to take your career to the next level, we want to hear from you! Please submit your application with a resume and a cover letter outlining your relevant experience and why you would be a great fit for the Customer Service Representative Majorel position at Waste Connections.
Waste Connections is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Conclusion
Join us at Waste Connections and help us deliver exceptional waste management services while advancing your career. We are looking for motivated individuals who are ready to make a positive impact in our community and contribute to our vision of sustainability. Apply today!
