Industry: Moving and Logistics
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Customer Service Executive
Location: Oshawa, Ontario
About Us
At Peterborough Movers, we are a dedicated team providing top-notch moving services in Oshawa and surrounding areas. We pride ourselves on our customer-centric approach, ensuring smooth transitions and unforgettable experiences for our clients. Our reputation for excellence has made us a leader in the moving industry. We believe in investing in our team’s growth and fostering a collaborative environment.
Job Overview
We are seeking a proactive and enthusiastic Customer Service Executive to join our growing team in Oshawa. The ideal candidate will play a crucial role in maintaining our high standards of customer satisfaction while supporting our diverse clientele through exceptional communication and problem-solving skills. This customer service executive job vacancy presents an opportunity to make a significant impact in our operations.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Develop a comprehensive understanding of our services and ensure accurate information is communicated.
- Assist customers with service bookings, changes, and cancellations.
- Handle customer complaints and provide effective solutions to enhance satisfaction.
- Keep records of customer interactions and transactions in our CRM system.
- Collaborate with other departments to ensure cohesive service delivery.
- Stay updated on industry trends and best practices to improve overall service quality.
Qualifications
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or sales, preferably in the moving or logistics sector.
- Strong verbal and written communication skills.
- Ability to multi-task and manage time effectively.
- Proficiency in MS Office and experience with CRM software.
- Positive attitude and a genuine passion for helping people.
Key Skills
The successful candidate will possess the following skills:
- Empathy and active listening capability to understand customer needs.
- Problem-solving skills and the ability to think on their feet.
- Organizational skills to manage multiple tasks at once.
- Team player mentality with a commitment to the company’s mission.
What We Offer
Joining Peterborough Movers means being part of a collaborative and dynamic team. We offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive workplace culture.
- Flexible working hours to promote work-life balance.
How to Apply
If you are motivated to grow and ready to make a difference, we want to hear from you! Please submit your resume along with a cover letter explaining why you would be a great fit for the customer service executive job vacancy at Peterborough Movers.
Conclusion
This is a fantastic opportunity for those who are passionate about delivering outstanding customer service and who thrive in a fast-paced environment. If you are excited about taking on a vital role in our team and contributing to our mission, we encourage you to apply!
FAQs
- What are the working hours for this position?
Typically, our customer service executives work full-time with flexible hours, which may include evenings and weekends based on operational needs. - Is prior experience in the moving industry required?
No, while experience in the moving industry is a plus, we value customer service experience across various sectors. - Will there be opportunities for advancement?
Yes, we are committed to our employees’ professional development and offer growth opportunities within the company. - How is performance evaluated?
Performance is evaluated based on customer satisfaction scores, feedback, and overall contribution to team goals. - What training is provided for new hires?
New hires undergo comprehensive training to understand our services, systems, and customer service standards to ensure they are well-equipped for their roles.
