Industry: Telecommunications
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Customer Service Associate
At Rogers Communications, we pride ourselves on delivering exceptional customer service that sets us apart in the telecommunications industry. As a leader in providing innovative solutions to enhance connectivity and entertainment, we are expanding our team in Toronto, Ontario, and looking for dedicated and motivated individuals to fill the position of Customer Service Associate.
About Us
Rogers Communications is a Canadian communications and media company known for its superior wireless service, high-speed internet, and comprehensive television entertainment offerings. With a commitment to putting customers first and embracing innovation, our aim is to ensure that every experience with us is positive and enriching. Our team is diverse, dynamic, and driven by a passion for excellence in every interaction.
Role Overview
The Customer Service Associate job plays a pivotal role in our organization. You will be the first point of contact for our customers, providing them with reliable solutions, support, and guidance through their inquiries. Your responsibilities will include:
- Assisting customers with account inquiries, service-related issues, and billing questions.
- Providing comprehensive product knowledge and recommending the best solutions tailored to individual customer needs.
- Handling escalated customer concerns with empathy and professionalism.
- Maintaining accurate customer records and documentation using our CRM systems.
- Collaborating with cross-functional teams to resolve product and service issues.
- Staying updated on promotions, new products, and services to inform our customers effectively.
- Promoting Rogers’ core values and mission through exceptional service delivery.
Key Responsibilities
As a successful Customer Service Associate, you will:
- Engage with customers through various channels including phone, email, and live chat.
- Resolve inquiries and issues promptly while ensuring high satisfaction levels.
- Document all interactions accurately to maintain complete customer profiles.
- Provide feedback to management on recurring issues to enhance service delivery.
- Upsell and cross-sell products and services to meet customer needs.
What You Need to Succeed
To excel as a Customer Service Associate at Rogers, you should possess the following qualifications:
- High school diploma or equivalent; post-secondary education is an asset.
- Proven experience in a customer service role, preferably in the telecommunications industry.
- Excellent communication skills, with the ability to articulate ideas clearly and efficiently.
- Strong problem-solving skills with a focus on customer satisfaction.
- Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
- Familiarity with standard computing systems and customer service software.
- Adaptability to new technologies and processes.
- Team-oriented mindset, with a passion for helping others.
Why Join Rogers Communications?
At Rogers, we recognize that our employees are our greatest asset. We offer a comprehensive benefits package that includes:
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision benefits.
- Career development opportunities, including training programs and mentorship.
- Flexible working hours to support work-life balance.
- Employee discounts on Rogers services and products.
- Inclusive workplace culture that values diversity and promotes equality.
Working Environment
Our Toronto office makes for an energetic and collaborative environment where customer-centric values are at the forefront. We encourage feedback and foresight, creating a platform that allows associates to express ideas and drive improvements.
Application Process
If you are ready to make a real difference in the lives of our customers and advance your career in a dynamic company, we invite you to submit your application for the Customer Service Associate job today!
Conclusion
Rogers Communications is dedicated to creating an inclusive and equitable workplace. We are proud of the diverse perspectives our employees bring and are committed to ensuring equal employment opportunities for all. If you are passionate about supporting customers and thrive in a collaborative team setting, we want to hear from you! Join us in shaping the future of telecommunications in Canada.
