Industry: Photonics
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Customer Service Advisor!
Are you passionate about providing outstanding customer support? Do you enjoy helping others and find fulfillment in solving their problems? If so, Gaia Photonics, located in the picturesque city of Sidney, British Columbia, is looking for individuals like you to fill our customer service advisor jobs.
About Us
Gaia Photonics is a leader in the development and delivery of advanced photonic systems and applications. Our commitment to quality, innovation, and exceptional customer service has positioned us as a trusted name in the photonics industry. With a diverse and talented team, we foster a culture of collaboration and creativity, continually seeking ways to enhance our products and services. At Gaia Photonics, we believe that our employees are our greatest asset, and we pride ourselves on providing a work environment that encourages growth, professional development, and a work-life balance.
Position Overview
As a Customer Service Advisor, you will be the front-line representative of Gaia Photonics. You will interact with our valued customers, addressing their inquiries, resolving issues, and ensuring satisfaction with our products and services. Your role will be critical in building lasting relationships with our customers and enhancing their overall experience with our brand.
Key Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide information regarding products, services, and policies to assist customers effectively.
- Diagnose customer issues and provide effective solutions ensuring customer satisfaction.
- Document customer interactions and feedback in our CRM system accurately.
- Collaborate with other departments to escalate and resolve complex customer issues promptly.
- Participate in training sessions to keep updated on product changes and improvements.
- Conduct follow-up calls to ensure resolution of customer issues and satisfaction.
- Seek opportunities to upsell or cross-sell additional products/services based on customer needs.
- Promote positive relationships by providing personalized and exceptional customer service.
- Contribute to team meetings and provide insights on customer feedback for continuous improvement.
Qualifications
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- 1-2 years of experience in customer service, preferably in a technical or product-based industry.
- Exceptional communication skills, both verbal and written, with an ability to empathize with customers.
- Strong problem-solving skills and a proactive approach to challenges.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with CRM systems and Microsoft Office Suite.
- Attention to detail and excellent organizational skills.
- Willingness to learn and adapt to changing processes and technology.
Why Work at Gaia Photonics?
We offer a competitive salary and benefits package to our employees, including:
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company matching.
- Paid time off and holidays.
- Ongoing professional development and training opportunities.
- A dynamic, inclusive, and supportive workplace culture.
- Employee discounts on products and services.
Work Environment
At Gaia Photonics, we prioritize creating a positive and engaging work environment. Our team is passionate, motivated, and dedicated. We value collaboration, and innovative thinking is encouraged here. As a part of our customer service team, you will play a crucial role in ensuring our customers are delighted and satisfied with our offerings.
Hours and Location
This position is full-time, based in our Sidney, British Columbia office. Standard shifts may vary with some evenings and weekends required based on business demands.
Apply Now!
If you are enthusiastic about delivering exceptional customer service and want to be part of a growing company committed to innovation, we would love to hear from you. Join our team at Gaia Photonics and make a difference!
Conclusion
At Gaia Photonics, we understand that the backbone of our business is our customers. By filling our customer service advisor jobs, you become a vital part of our mission to provide an unparalleled customer experience. If you are driven, eager to learn, and ready to contribute to an innovative team, apply today!
Frequently Asked Questions
- What is the primary role of a Customer Service Advisor at Gaia Photonics?
A Customer Service Advisor is responsible for addressing customer inquiries, resolving issues, and ensuring satisfaction with our products and services. - What qualifications do I need to apply for this position?
A high school diploma and 1-2 years of customer service experience are preferred. Strong communication and problem-solving skills are essential. - Will I receive training for the Customer Service Advisor role?
Yes! We provide comprehensive training to ensure you are equipped with the knowledge and skills needed to excel in your role. - What are the working hours for this position?
This is a full-time position, and hours may vary including some evenings and weekends based on business requirements. - What are the benefits offered to employees at Gaia Photonics?
We offer a competitive salary, health benefits, a retirement savings plan, paid time off, and employee discounts, among other perks.
