Industry: Logistics and Transportation
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Customer Career Specialist at Viktoria Van Lines!
At Viktoria Van Lines, we pride ourselves on delivering exceptional moving and logistics services to our customers. Based in Toronto, Ontario, we are an award-winning moving company dedicated to ensuring that every move is seamless and stress-free. Our mission is to exceed customer expectations while providing our team with a supportive environment to thrive in.
About the Role
As part of our commitment to customer satisfaction, we are seeking a passionate and driven Customer Career Specialist to join our dynamic team. This position is perfect for individuals who are enthusiastic about building long-term customer relationships and are eager to grow their careers in the customer service sector of logistics.
Key Responsibilities
- Serve as the primary point of contact for customers throughout their moving experience.
- Respond to inquiries, address concerns, and provide real-time updates to clients.
- Develop customer profiles and track preferences to personalize service.
- Collaborate with moving crews and logistics teams to ensure seamless operations.
- Conduct follow-up calls and surveys post-move to assess customer satisfaction and gather feedback.
- Manage customer records and ensure all information is accurate and up to date.
- Identify opportunities to enhance customer experience and propose improvements.
- Assist in training new team members on customer engagement best practices.
Qualifications
The ideal candidate for the Customer Career Specialist position will be a self-motivated, detail-oriented professional with a passion for customer service. The following qualifications are essential:
- High school diploma; college degree preferred.
- 2+ years experience in customer service, preferably in logistics or moving industries.
- Outstanding communication skills, both verbal and written.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to handle challenging situations with patience and professionalism.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Team player mindset with a commitment to collaborative problem-solving.
Skills and Competencies
In this customer career role, the following skills will be critical:
- Customer Relationship Management
- Conflict Resolution
- Active Listening
- Problem-solving
- Time Management
- Empathy and Emotional Intelligence
Why Viktoria Van Lines?
At Viktoria Van Lines, we value our employees just as much as our customers. We offer:
- A competitive salary and performance-based bonuses.
- Comprehensive health benefits for you and your family.
- Ongoing training and career development opportunities.
- A positive work environment committed to diversity and inclusion.
- Flexible working conditions to help you achieve your work-life balance.
Our Culture
We believe that a great company is built on strong values. Our culture is rooted in integrity, teamwork, and a commitment to excellence. We encourage our employees to take ownership of their roles and provide input on how we can improve our service delivery and overall client satisfaction.
Conclusion
If you are passionate about driving exceptional customer experiences and are looking to advance your customer career in a thriving industry, we would love to hear from you! Join us at Viktoria Van Lines and help us redefine what moving means to our customers.
FAQs
- What is the work schedule for a Customer Career Specialist?
Most Customer Career Specialists work standard office hours, but flexibility may be required based on customer needs and logistics operations. - Is there room for advancement within the company?
Absolutely! At Viktoria Van Lines, we are committed to promoting from within and providing ample training to help you achieve your career goals. - What types of training will I receive?
You will receive comprehensive training on customer service skills, CRM software, and our logistics processes to ensure you excel in your role. - Do I need experience in the moving industry to apply?
While experience in the moving industry can be beneficial, we value transferable customer service skills and a willingness to learn more than industry experience itself. - What kind of team culture can I expect at Viktoria Van Lines?
Our team culture is collaborative, supportive, and focused on helping one another succeed. We celebrate achievements and encourage personal growth.
