Industry: Waste Management and Recycling
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team: Call Center Local Account Job Hiring at FERO Waste & Recycling
About Us
FERO Waste & Recycling is dedicated to providing environmentally responsible waste management solutions to municipalities and businesses across New Brunswick. With a firm commitment to sustainability and customer satisfaction, we offer a wide range of services that make waste disposal efficient and eco-friendly. Our innovative approach to waste management sets us apart, and we pride ourselves on maintaining exceptional service standards. Join our team and play a vital role in strengthening our community’s commitment to responsible waste handling.
Job Description
Are you passionate about providing exceptional customer service? Do you have a knack for problem-solving and enjoy working in a fast-paced environment? FERO Waste & Recycling is currently seeking candidates for the Call Center Local Account Job Hiring. In this role, you will be the first point of contact for our customers, addressing their inquiries, managing accounts, and ensuring a smooth waste management experience.
Key Responsibilities
- Handle incoming calls from customers regarding waste management services and inquiries.
- Manage and maintain local accounts, ensuring customer satisfaction and timely communication.
- Resolve customer complaints and issues promptly and effectively.
- Provide information about services, pricing, and promotional offers.
- Follow up on service requests and ensure all customer needs are met.
- Document customer interactions accurately within our database.
- Collaborate with other departments to enhance the customer experience.
- Stay informed about industry trends and company policies to provide accurate information.
Qualifications
To be a successful candidate for our call center local account job hiring, you should possess the following qualifications:
- High school diploma or equivalent; additional education in business or communications is an asset.
- Proven experience in a customer service or call center role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer management software and MS Office Suite.
- A passion for sustainability and environmental stewardship is a plus.
- Ability to work in a fast-paced environment while maintaining positive relationships with customers.
Why Join FERO Waste & Recycling?
At FERO Waste & Recycling, we believe our employees are our greatest asset. Here’s what we offer:
- Competitive Salary: We offer a salary that is commensurate with experience.
- Comprehensive Benefits: Our benefit package includes health, dental, and vision coverage.
- Professional Development: We invest in our employees’ growth through training programs and workshops.
- Positive Work Environment: Join a team that values collaboration, respect, and integrity.
- Flexible Scheduling: We offer flexible shifts to accommodate your needs.
How to Apply
If you are ready to make a positive impact in your community and excel in a call center local account role, we encourage you to apply. Submit your resume and cover letter to us, detailing your experience and why you are the perfect fit for FERO Waste & Recycling.
Conclusion
At FERO Waste & Recycling, we are committed to fostering a welcoming and inclusive work environment. We encourage diverse applicants from all backgrounds to apply for our call center local account job hiring. Join us as we continue to revolutionize the way waste is managed in Moncton and beyond. Your journey begins here!
FAQs
- What is the typical work schedule for this position?
The work schedule includes various shifts to accommodate customer demand, including evenings and weekends. - Is there room for advancement within the company?
Yes! We are dedicated to the growth and advancement of our employees through professional development opportunities. - What training will I receive?
New hires will undergo a comprehensive training program to familiarize themselves with our services and systems. - Do I need prior experience in the waste management industry?
No prior experience in waste management is required, but experience in customer service is essential. - What qualities are you looking for in a candidate?
We seek motivated individuals with excellent communication skills, a problem-solving attitude, and a passion for customer service.
