Industry: Healthcare and Emergency Services
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as an Ambulance Call Centre Operator!
About Us
At Frank’s Worldwide Moving, we pride ourselves on providing seamless and reliable moving services to families and businesses across the globe. Located in the vibrant city of Kingston, Ontario, our mission extends beyond making relocations easy; we also play a pivotal role in connecting individuals with critical emergency services. As we expand our services, we are looking for dedicated individuals to join us in our unique Ambulance Call Centre team.
The Role
We are seeking an enthusiastic and compassionate individual for the position of Ambulance Call Centre Operator. In this role, you will be the vital link between those in need of emergency services and our dedicated medical teams. Your ability to think quickly, communicate effectively, and provide reassurance will directly impact lives.
Key Responsibilities
- Answer incoming emergency calls and assess the urgency and nature of medical situations.
- Dispatch ambulances and coordinate with paramedics and medical teams for rapid response.
- Maintain accurate records and document all calls and operations in our system.
- Provide guidance and support to callers while they wait for emergency assistance.
- Work alongside other team members to ensure a seamless connection between callers and emergency personnel.
- Participate in regular training sessions to stay updated on protocols and procedures.
What We Offer
Our company believes in rewarding hard work and dedication. When you join Frank’s Worldwide Moving, you can expect:
- A supportive and team-oriented work environment.
- Training programs tailored to develop your skills in emergency response.
- Competitive salary and benefit packages.
- Opportunities for growth within our expanding organization.
- A chance to make a real difference in people’s lives by responding to emergencies.
Qualifications
The ideal candidate for the Ambulance Call Centre Job should possess the following qualifications:
- A high school diploma or equivalent; post-secondary education in health sciences or related field is an asset.
- Excellent communication skills, both verbal and written.
- Ability to remain calm under pressure and handle multiple priorities simultaneously.
- Strong problem-solving skills and attention to detail.
- Experience in customer service or call centre operations is preferred.
- Familiarity with medical terminology and procedures is a plus.
- A commitment to maintaining confidentiality and adhering to HIPAA regulations.
- Proficiency in using computer systems and software for managing call logs and reports.
Why Kingston?
Kingston, Ontario is a beautiful city situated at the meeting point of the Great Lakes. Known for its rich history, charming waterfront, and friendly community, Kingston is the ideal place to live and work. The city offers an excellent quality of life, with plenty of recreational options, a vibrant arts scene, and a family-friendly environment.
How to Apply
If you are ready to take the next step in your career and make a difference in your community, apply for the Ambulance Call Centre Job today! We are excited to find individuals who are committed to excellence and eager to serve our community in critical situations.
Conclusion
At Frank’s Worldwide Moving, our purpose goes beyond moving goods—it’s about moving people forward, especially in times of need. The Ambulance Call Centre Job is a unique opportunity to be a hero every day from behind the scenes. If you are looking for a meaningful career where you can make a lasting impact, we encourage you to apply and join our team!
Frequently Asked Questions
- What are the working hours for the Ambulance Call Centre position?
Our call centre operates 24/7, and shifts may include nights, weekends, and holidays. - Is there a training program for new hires?
Yes, we provide comprehensive training to all new employees to equip them with the necessary skills and knowledge for the role. - What qualities make a successful Ambulance Call Centre Operator?
The best candidates are those who can handle stressful situations calmly, communicate effectively, and demonstrate empathy. - Do I need any prior medical training to apply?
While prior medical training is helpful, it is not required. We provide training in medical terminology and emergency procedures. - Is this position remote or in-person?
This position is primarily in-person at our Kingston call centre location.
