Industry: Moving Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Advertisement: Customer Service Representative
Company: Demenagement Drummond
Location: Drummondville, Quebec
Position Type: Full-Time Remote
About Us
Welcome to Demenagement Drummond! We are a leading moving company in Drummondville, serving clients with professionalism and care in their relocation process. Our mission is to provide exceptional moving services tailored to meet the unique needs of each of our clients. As we continue to expand our reach and capabilities, we’re excited to offer innovative job opportunities that allow talented individuals to contribute to our company in a meaningful way. If you are passionate about customer service and looking for a flexible job opportunity, we invite you to consider the position of Customer Service Representative for Alorica online jobs.
Position Overview
As a Customer Service Representative, you will play a key role in delivering outstanding service to our clients by managing inquiries, resolving challenges, and ensuring customer satisfaction. This position offers the flexibility of working from home while being a vital part of the Demenagement Drummond team.
Responsibilities
- Engage with customers via phone, email, and chat to provide assistance and answer inquiries related to moving services.
- Handle customer complaints and issues with empathy and professionalism, working to resolve them in a timely manner.
- Provide accurate information about services, pricing, and policies, ensuring customers are well-informed and satisfied.
- Document customer interactions and feedback in our customer relationship management (CRM) system to improve service delivery.
- Collaborate with other team members to enhance service quality and improve internal processes.
- Participate in training sessions to develop product knowledge and improve customer service skills.
- Stay updated on company promotions, service offerings, and industry standards to provide exceptional service.
Requirements
- High school diploma or equivalent; additional education in customer service or related field preferred.
- Proven experience in a customer service role, preferably in a remote setting.
- Familiarity with moving services or logistics is a plus.
- Excellent verbal and written communication skills, with a customer-centric attitude.
- Ability to handle high-pressure situations calmly and efficiently.
- Basic computer skills and proficiency with CRM software and Microsoft Office Suite.
- Reliable internet connection and a private, quiet workspace.
What We Offer
- Competitive salary with performance-based bonuses.
- Flexible working hours that allow you to maintain work-life balance.
- Opportunities for career advancement within the company.
- Comprehensive training and ongoing support from our dedicated team.
- A positive work environment with a focus on appreciation and recognition.
- Access to employee discounts and benefits packages.
How to Apply
If you are looking for an exciting opportunity in customer service with Alorica online jobs in a dynamic work environment, we encourage you to apply. Please submit your resume and a cover letter detailing your interest and relevant experience. We value diversity in our workforce and are committed to creating an inclusive environment for all employees.
Conclusion
At Demenagement Drummond, we believe that our employees are our greatest asset. By joining our team as a Customer Service Representative, you will be instrumental in maintaining our commitment to exceptional service. We look forward to welcoming passionate and dedicated individuals who share our vision. If you are ready to take your career to new heights, apply today!
