Industry: Automotive, Emergency Response
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a 999 Call Operator at General Motors
About Us
General Motors (GM) is a global leader in the automotive industry, committed to innovation and excellence. With a long-standing tradition of manufacturing high-quality vehicles, we pride ourselves on delivering safety and reliability to our customers. Our facility located in Oshawa, Ontario, is looking for dedicated individuals to fill the role of 999 Call Operator. Join us in our mission to create a safe journey for everyone on the road.
The Role: 999 Call Operator
As a 999 Call Operator at General Motors, you will play a key role in handling emergency calls related to road safety, vehicle incidents, and customer assistance. This position is vital in ensuring quick and efficient responses to emergency situations, thereby maintaining the safety and satisfaction of our customers. Your responsibilities will include:
- Answering 999 emergency calls promptly and professionally.
- Assessing the nature of the emergency and prioritizing calls based on urgency.
- Coordinating with local emergency services, towing companies, and internal support teams.
- Providing accurate information to first responders and guiding callers through emergency procedures.
- Maintaining detailed records of calls for quality assurance and follow-up purposes.
- Utilizing advanced technology systems to ensure effective communication.
- Participating in ongoing training to stay updated on emergency protocols and vehicle safety standards.
Why Join Us?
At General Motors, we value our employees and are committed to providing a collaborative and supportive work environment. Here are some reasons why you should consider joining our team:
- Comprehensive Training: We provide detailed training for all new employees, ensuring you feel confident and ready to handle emergency situations.
- Competitive Salary: Enjoy a salary that matches your skills and experience, along with performance-based incentives.
- Benefits Package: We offer a fantastic benefits package including health insurance, retirement plans, and employee discounts.
- Career Development: At GM, we believe in continuous learning and growth. We provide opportunities for advancement within our organization.
- Supportive Team Environment: Work alongside a team of dedicated professionals who are passionate about customer safety and satisfaction.
Qualifications
To be successful in the role of a 999 Call Operator, candidates should possess the following qualifications:
- High school diploma or equivalent; further education in emergency management or communications is a plus.
- Minimum of 2 years of experience in a customer service or emergency response role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Familiarity with emergency protocols and relevant technology.
- A genuine desire to help others and contribute to public safety.
Work Environment
The 999 Call Operator position is based in our facility in Oshawa, Ontario. The role requires working in a fast-paced environment where quick thinking and multi-tasking are essential. Our operators work in shifts, including evenings and weekends, to ensure that we’re always available for assistance.
Application Process
If you are ready to take the next step in your career and make a real difference in the community, we encourage you to apply for the 999 Call Operator position at General Motors. Please prepare your resume and cover letter outlining your relevant experience and your passion for helping others.
Conclusion
General Motors is not just a place to work; it’s a place where you can make a real impact. Join us in our commitment to safety and innovation by applying for the 999 call jobs today. With the right skills and determination, your work will contribute to making safer roads for everyone. We look forward to welcoming you to our team!
