Industry: Emergency Services
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a 911 Call Center Operator at Kineto Van Lines!
At Kineto Van Lines, we are dedicated to providing exceptional service to our community. As leaders in the moving and logistics industry, our commitment extends beyond just relocation services; we aim to be there for our clients in their moments of need. This dedication is highlighted in our new initiative to integrate a 911 call center service into our operations to support the urgent needs of residents in London, Ontario. We invite passionate individuals to apply for our 911 call center job and help us make a difference in people’s lives.
About Us
Kineto Van Lines is a premier moving company based in London, Ontario. With years of experience serving our community and a reputation for reliability and efficiency, we are expanding our services to provide emergency call support. Our mission is to ensure our clients feel safe and supported during critical times. As our organization grows, we strive to maintain our values of integrity, respect, and customer service excellence.
Position Overview
The 911 Call Center Operator plays a crucial role in delivering prompt and effective assistance to community members in emergency situations. You will be responsible for handling incoming emergency calls, assessing the urgency of each situation, and dispatching the appropriate services. This is a unique opportunity to contribute to public safety and make a positive impact on the lives of others.
Key Responsibilities
- Answer incoming 911 calls with professionalism and urgency.
- Gather essential information from callers to determine the nature and urgency of their needs.
- Coordinate with police, fire, medical, and other emergency services to dispatch assistance.
- Provide callers with guidance and reassurance until help arrives.
- Document all calls accurately in the call management system.
- Assist with non-emergency calls and provide relevant information or redirect as necessary.
- Maintain composure and professionalism in high-pressure situations.
- Participate in ongoing training to stay informed of protocol changes and best practices.
Qualifications
- High school diploma or equivalent; further education or specialized training in emergency management is a plus.
- Previous experience in a call center or emergency services environment preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to remain calm during stressful situations.
- Comfortable using technology and call management systems.
- Ability to multitask and prioritize effectively while maintaining attention to detail.
- A genuine desire to help others and contribute to community safety.
- Willingness to work flexible hours, including nights, weekends, and holidays.
Why Join Kineto Van Lines?
When you choose to work with us, you become part of an innovative, caring team dedicated to making a difference. In addition to the sense of purpose, we offer:
- Competitive pay with opportunities for overtime.
- Comprehensive benefits package, including health and dental coverage.
- Employee assistance programs to support your mental well-being.
- Professional growth and development opportunities.
- Supportive work environment focused on teamwork and collaboration.
Conclusion
Taking on the role of a 911 call center operator at Kineto Van Lines means stepping into a position where your skills and dedication matter. You will be at the frontline of emergency responses, helping to ensure that those in distress receive the support they need. If you have the heart to serve our community and the drive to thrive in a fast-paced environment, we encourage you to apply. Join us in our mission to help our neighbors in their time of need!
