Industry: Logistics and Transportation
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Associate Customer Success Representative (Remote/On-Site)
About Us
TMS Transportation, a leader in logistics and freight management, is dedicated to delivering exceptional service to our clients across North America. Established in the heart of Surrey, British Columbia, we prioritize collaboration, innovation, and client satisfaction. As a growing company, we are excited to invite ambitious individuals to join our dynamic team in our Associate Customer Success role. Our company thrives on creating a supportive work environment where every employee is empowered to make a difference.
Position Overview
We are seeking a motivated and enthusiastic Associate Customer Success Professional to consolidate our customer relationships and enhance their experience with TMS Transportation. This entry-level position is designed for individuals passionate about customer service and eager to learn and grow within the logistics industry. In this role, you will act as a bridge between the company and our clients, ensuring their needs are met while helping to improve our services.
Key Responsibilities
- Engage with clients to understand their goals, requirements, and challenges in order to provide tailored solutions.
- Assist customers effectively through all stages of the service lifecycle, from onboarding to support and renewal.
- Respond promptly to customer inquiries via phone, email, or chat, addressing their concerns and resolving issues.
- Track and document customer interactions and feedback using the company’s CRM system.
- Collaborate closely with other departments, including sales and logistics, to ensure seamless service delivery.
- Identify opportunities for product and service enhancements based on customer feedback.
- Assist in preparing reports and updates for management on customer success metrics.
- Participate in customer success initiatives, including webinars and training sessions.
Requirements
- Bachelor’s degree in Business Administration, Communications, or related field (preferred but not mandatory).
- 1-2 years of experience in a customer service or support role; previous experience in logistics is an asset.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Ability to work independently and as part of a team.
- A positive attitude and a passion for customer success.
Career Development
At TMS Transportation, we believe in the growth and professional development of our employees. As an Associate Customer Success Representative, you will have opportunities to expand your skills and advance your career within the logistics industry. We provide ongoing training and mentorship programs designed to equip you with the knowledge and experience needed for future success.
Work Environment
Join a friendly and collaborative team where your contributions are valued. Our work environment promotes a balanced lifestyle, encouraging creativity, open communication, and the sharing of ideas. Whether you prefer working remotely or on-site in our Surrey office, TMS Transportation offers flexible work arrangements tailored to meet the needs of our employees.
Compensation and Benefits
- Competitive salary based on experience.
- Comprehensive health and wellness benefits package.
- Paid time off and holidays.
- Company-sponsored professional development opportunities.
- A positive and inclusive workplace culture.
Conclusion
If you are ready to embark on an exciting career journey with TMS Transportation and make a positive impact in the lives of our clients, we encourage you to apply for the Associate Customer Success position today. Your future starts here, and we look forward to welcoming you to our team!
FAQs
1. What does an Associate Customer Success Representative do?
An Associate Customer Success Representative engages with clients, assists in meeting their needs, resolves issues, and fosters strong relationships to ensure customer satisfaction.
2. Do I need previous experience in logistics to apply?
No, while experience in logistics is an asset, it is not mandatory. We welcome candidates from diverse backgrounds with a passion for customer service.
3. Is this position remote or on-site?
We offer flexible work arrangements, allowing candidates to choose between remote work or working on-site in our Surrey office.
4. What opportunities for advancement are available in this role?
TMS Transportation values employee growth, offering training programs and pathways for career advancement within the company.
5. How do I apply for the Associate Customer Success position?
You can submit your application through our career portal on the TMS Transportation website. We look forward to reviewing your application!
