Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Remote Customer Experience Specialist at Déménagement Roy & Martineau
Are you looking for a flexible work-from-home opportunity that allows you to utilize your communication skills and interact with customers daily? Déménagement Roy & Martineau is excited to announce an opening for a Customer Experience Specialist in beautiful Sherbrooke, Quebec. This role is perfect for anyone searching for work from phone jobs online that provide the chance to work remotely while still making a difference in people’s lives.
About Us
Déménagement Roy & Martineau has been a trusted moving company in Quebec for years. We specialize in providing high-quality moving services for residential and commercial clients. Our commitment to customer satisfaction has earned us a reputation that customers can rely on. We pride ourselves on our dedicated team and friendly service. Now, we are expanding our reach and looking to add passionate individuals to our remote customer service team.
Job Responsibilities
As a Customer Experience Specialist, your primary responsibility will be to engage with customers via phone to address their inquiries, offer support, and ensure an exceptional customer experience. Your daily tasks will include:
- Addressing customer inquiries related to our moving services
- Providing detailed information about our services, rates, and policies
- Resolving any issues or concerns that customers may have
- Maintaining accurate records of customer interactions
- Working collaboratively with the logistics team to ensure service delivery aligns with customer expectations
- Following up with customers post-service to gather feedback and remain a point of contact
- Promoting our services and upselling additional offerings based on customer needs
Why Work With Us?
At Déménagement Roy & Martineau, we value our employees and understand that great customer service starts with a happy and engaged team. We offer:
- Flexible working hours to accommodate your lifestyle
- Competitive salary with performance bonuses
- A friendly and supportive team environment
- Opportunities for professional growth and career advancement
- Comprehensive training programs to equip you with all necessary tools and knowledge
- A chance to make a genuine impact on people’s moving experiences
Ideal Candidate Qualifications
We are looking for individuals who meet the following criteria:
- High school diploma or equivalent; further education is a plus
- Excellent communication and interpersonal skills
- Ability to handle multidimensional customer inquiries effectively
- Self-motivated and highly organized
- Experience in customer service or related fields is preferred, especially in a remote setting
- Proficiency in technology and comfortable using various communication apps and tools
Work Environment
This position is entirely remote, allowing you to work from anywhere with a reliable internet connection. You will need a smartphone to perform various tasks, including customer communications, scheduling, and invoicing through our system.
Conclusion
If you are ready to take on a rewarding challenge and join a dedicated team at Déménagement Roy & Martineau, we want to hear from you! This is a fantastic opportunity for those seeking work from phone jobs online as a way to grow a career in customer service while enjoying the flexibility of remote work.
FAQs
1. What are the working hours for this position?
The working hours are flexible to allow you to manage your schedule. We encourage applicants to specify their available hours during the application process.
2. Do I need to have prior experience in the moving industry?
No, prior experience in the moving industry is not required. However, customer service experience is highly valuable.
3. What kind of training will I receive?
We provide comprehensive training covering our services, software systems, and best practices for customer interactions.
4. Is there an opportunity for advancement in this role?
Yes! We encourage growth from within and provide ample opportunities for career advancement as you develop your skills.
5. How can I apply for this position?
Interested candidates are encouraged to apply through the careers section on our website. Please submit your resume and a brief cover letter explaining your interest in the position.
