Industry: Moving and Storage
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Are You Ready to Make a Difference? Join Our Team at TLC Moving & Storage!
At TLC Moving & Storage, we believe in providing top-tier moving and storage services tailored to meet our clients’ unique needs. Based in Ottawa, Ontario, our team is dedicated to ensuring every relocation is smooth and hassle-free. As we expand our operations, we’re seeking a driven and passionate Remote Customer Service Coordinator to join our dynamic team. This is an exciting work from home job LinkedIn opportunity for individuals looking to excel in a supportive and innovative environment.
About TLC Moving & Storage
TLC Moving & Storage has been a cornerstone of the Ottawa community, offering unmatched moving and storage solutions since our inception. With a commitment to customer satisfaction and an unwavering focus on detail, we pride ourselves on being a trusted partner in our clients’ moving experiences. Our friendly, skilled team is always prepared to tackle challenges and exceed expectations, and we are excited to bring on a new member who shares our dedication to excellence.
Job Responsibilities
As a Remote Customer Service Coordinator, your primary responsibilities will include:
- Responding to customer inquiries via phone, email, and social media in a friendly and professional manner.
- Providing detailed information about our services, pricing, and available options to clients.
- Coordinating with the moving team to schedule appointments and manage logistics effectively.
- Developing and maintaining positive relationships with clients, ensuring their needs are met.
- Managing customer feedback and complaints with sensitivity, aiming for resolution and customer satisfaction.
- Maintaining accurate records of customer interactions in our database.
- Assisting in the development of customer service policies and procedures to enhance efficiency and effectiveness.
- Collaborating with team members to improve overall service delivery and support business growth.
Requirements
To excel in this role, we are looking for individuals who possess the following qualifications:
- Proven experience in a customer service role, preferably in the moving or logistics industry.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving abilities, with an emphasis on client satisfaction.
- Proficiency in using customer service software and tools, such as CRM systems.
- Ability to work independently and efficiently in a remote setting.
- Strong organizational skills and attention to detail.
- A positive attitude and a willingness to learn and improve.
Preferred Skills
The following skills and experiences are advantageous but not required:
- Experience with marketing and brand promotion on social media platforms, especially LinkedIn.
- Knowledge of moving industry standards and regulations.
- Familiarity with booking and scheduling software.
Why Join TLC Moving & Storage?
Choosing to work with TLC Moving & Storage means joining a team that values dedication, creativity, and innovation. Here are just a few benefits of being part of our company:
- Flexible Work Environment: Enjoy the freedom of a work-from-home job that allows you to maintain a healthy work-life balance.
- Career Growth: We are committed to your professional development and will provide you with the tools and opportunities to flourish.
- Supportive Team Culture: Collaborate with a friendly, dynamic team that genuinely cares about each other’s success.
- Competitive Compensation: We offer an attractive salary and benefits package.
How to Apply
If you’re excited about the possibility of joining TLC Moving & Storage and becoming a crucial part of our customer service team, we invite you to apply! Please submit your resume, along with a cover letter highlighting your relevant experience and why you would be a fantastic fit for our team.
Conclusion
At TLC Moving & Storage, we take pride in creating a welcoming environment that fosters success and professional growth. As we look to fill this Remote Customer Service Coordinator position, we are eager to find individuals who share our values and dedication to incredible service. If you are ready to take the next step in your career with a genuinely rewarding work from home job LinkedIn opportunity, we encourage you to apply today!
Frequently Asked Questions (FAQs)
1. What is the work schedule for the Remote Customer Service Coordinator position?
The position offers flexibility; however, you will be expected to work standard business hours in Eastern Time when interacting with customers and team members.
2. Are there opportunities for career advancement within TLC Moving & Storage?
Absolutely! We believe in promoting from within and offer plenty of opportunities for professional growth and development.
3. What tools will I be using in this remote position?
You will be using various software applications for customer management, communication, and scheduling, along with standard office applications.
4. How does the onboarding process work for remote employees?
Our onboarding process includes comprehensive training, support from experienced team members, and regular check-ins to ensure you are set up for success in your role.
5. What qualities make an ideal candidate for this position?
An ideal candidate is someone who is customer-focused, proactive, adaptable, and possesses strong communication and organizational skills, with the ability to thrive in a remote work environment.
