Industry: Maritime / Shipping Services
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team at Fednav: Work From Home Customer Service Representative
Do you have a passion for helping others and providing exceptional service? Are you looking for a fulfilling career that offers flexibility and the comfort of working from home? Look no further! Fednav, the largest international dry bulk shipping company in Canada, is seeking a dedicated Work From Home Customer Service Representative to join our dynamic Customer Service team in Montreal, Quebec.
About Us
Founded in 1944, Fednav has established a reputation for excellence in maritime services, specializing in the transportation of bulk and break-bulk cargoes across the globe. With our head office located in Montreal, we pride ourselves on our commitment to customer satisfaction, safety, and environmentally sustainable practices. Our diverse and inclusive workforce is at the heart of our ongoing success, and we are excited to welcome motivated individuals who share our values and drive.
Job Highlights
- Position: Work From Home Customer Service Representative
- Location: Remote (within Canada)
- Employment Type: Full-time
- Salary: Competitive salary with performance-based incentives
- Benefits: Comprehensive health benefits, retirement savings plan, and paid time off
Key Responsibilities
As a Work From Home Customer Service Representative at Fednav, your daily tasks will include:
- Handling customer inquiries via phone, email, and chat in a professional and friendly manner.
- Providing accurate information regarding our services, pricing, and shipping logistics.
- Resolving customer complaints efficiently and effectively while maintaining high levels of satisfaction.
- Maintaining detailed records of customer interactions and transactions.
- Collaborating with other team members to improve processes and enhance customer experiences.
- Staying informed about industry trends and company updates to provide the most current information to customers.
Requirements
To thrive in this work from home cs role, candidates should possess the following qualifications:
- A minimum of 2 years of experience in customer service or a related field.
- Strong communication skills, both verbal and written, with a customer-focused approach.
- Ability to troubleshoot issues and provide effective solutions in a timely manner.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- A reliable internet connection and a designated quiet workspace.
- Fluency in English is required; proficiency in French is a significant asset.
What We Offer
At Fednav, we value our employees and invest in their future. When you join our team as a Work From Home Customer Service Representative, you can expect:
- A supportive and collaborative virtual work environment.
- Professional development opportunities and access to training resources.
- Flexible work hours to promote a healthy work-life balance.
- Access to mental health resources and wellness programs.
Why Choose Fednav?
Choosing Fednav means being part of a team that is globally recognized for its commitment to excellence and innovation in shipping solutions. Here are a few reasons why you should consider joining us:
- A strong corporate culture that emphasizes teamwork and respect.
- Commitment to sustainability and minimizing environmental impact.
- Scale of operations offering diverse challenges and career growth.
Application Process
If you are excited to join a company that values its employees and strives to reshape the maritime industry, we want to hear from you! To apply, please submit your resume along with a cover letter highlighting your relevant experience. We look forward to meeting you and potentially welcoming you to the Fednav family!
Conclusion
Fednav is not just looking for a Customer Service Representative; we are looking for a passionate individual ready to take on new challenges and contribute to our mission from the comfort of their home. If the opportunities of a work from home cs position excite you, don’t miss this chance to be a part of our thriving team.
