Industry: Towing and Roadside Assistance
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team at Double L Towing!
Double L Towing is a premier towing service located in Edmonton, Alberta, dedicated to providing the highest level of roadside assistance and towing solutions for our valued customers. Our commitment to excellence and customer satisfaction has established us as a trusted name in the industry. As we continue to grow and expand our services, we are looking for passionate and dedicated individuals to join our team!
Position Overview
We are currently seeking a Customer Support Specialist to work from the comfort of your home for 30 hours per week. This position is perfect for someone who enjoys interacting with customers and providing exceptional service while balancing other personal or professional commitments.
Key Responsibilities
- Responding to customer inquiries via phone, email, or live chat in a timely and efficient manner.
- Providing accurate information regarding our services, pricing, and policies.
- Assisting customers with their needs and resolving any issues with professionalism and courtesy.
- Documenting customer interactions and keeping records up-to-date in our database.
- Collaborating with team members to improve customer satisfaction and streamline support processes.
- Identifying trends in customer issues and reporting them to the management team for further analysis.
- Participating in training sessions and team meetings to stay current on service offerings and improvements.
- Maintaining a positive and empathetic attitude towards customers at all times, even under pressure.
Work Hours & Environment
This is a part-time position requiring 30 hours of work per week. Flexibility in scheduling is provided, and remote work means you can create your ideal workspace from home!
Qualifications
- High school diploma or equivalent (post-secondary education is an asset).
- Proven experience in customer service or a related field.
- Strong communication skills, both written and verbal.
- Ability to empathize with customers and resolve conflicts effectively.
- Basic computer skills, with proficiency in Microsoft Office Suite and CRM software.
- Excellent time management skills and the ability to work independently with minimal supervision.
- Resourceful with a problem-solving mindset.
Benefits
By joining Double L Towing, you will enjoy a range of benefits:
- Competitive pay structure.
- Flexible working hours that allow for work-life balance.
- A supportive and friendly team environment.
- Training and development opportunities.
- Employee discounts on towing services.
About Us
Double L Towing is committed to providing efficient, reliable, and professional towing services across Edmonton, Alberta. Our dedicated team embraces a culture of safety, integrity, and customer service excellence. We pride ourselves on being a locally owned and operated business that understands the needs of our community. We are not simply a towing service; we are your partners in roadside assistance and recovery.
Conclusion
If you are passionate about providing top-notch customer service and are looking for a work from home 30 hr opportunity with a reputable company, we encourage you to apply! Become part of a dynamic team at Double L Towing and help us serve our customers better.
FAQs
1. What are the working hours for this position?
This is a part-time position requiring 30 hours of work per week. Flexibility in scheduling is available.
2. Do I need to have prior experience in the towing industry?
No, prior experience in towing is not required. However, experience in customer service is essential.
3. Can I work from anywhere?
This position is a remote work opportunity, meaning you can work from your home or any location with a reliable internet connection.
4. What kind of training will I receive?
We provide comprehensive training on our services, systems, and customer service protocols to ensure your success in this role.
5. Are there opportunities for advancement within the company?
Yes, we believe in promoting from within and offer various opportunities for career growth as our company expands.
