Industry: Audio Equipment Retail
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Customer Service Manager at Plunge Audio in Knutsford
Are you passionate about providing exceptional customer service? Do you have a flair for managing teams and creating an inviting atmosphere where customers feel valued and respected? If so, we invite you to apply for the position of Customer Service Manager at Plunge Audio, located in the beautiful and vibrant community of Knutsford, Calgary.
About Plunge Audio
At Plunge Audio, we are more than just your average audio equipment supplier. We pride ourselves on delivering high-quality products and unparalleled service to our community. Our company is dedicated to fostering innovation and developing strong relationships with our customers, ensuring they have the best sound experience possible. Our goal is to blend quality audio solutions with exceptional service, and we can’t do it without a dedicated team.
Your Role
In this dynamic role, you will lead our customer service team to ensure our customers receive the highest level of service prevalent in the market. You will be responsible for managing day-to-day operations, creating a positive atmosphere for staff and customers, and continuously looking for ways to improve and enrich the customer experience.
Key Responsibilities:
- Supervise and mentor customer service representatives, ensuring they possess the knowledge and skills required to provide exceptional service.
- Develop and implement customer service training programs to enhance the capabilities of the team.
- Handle customer inquiries, complaints, and feedback, ensuring each customer interaction is handled with care and professionalism.
- Track and analyze customer service metrics to identify trends and opportunities for improvement.
- Create and maintain a customer-centric environment that encourages team collaboration and communication.
- Act as a liaison between the customer service department and other departments to improve overall efficiency and customer satisfaction.
- Participate in the recruitment process for new customer service staff and contribute to their onboarding and development.
What We Offer
At Plunge Audio, we understand that our employees are our most invaluable asset. We offer competitive compensation packages, a friendly work environment, and numerous opportunities for professional development.
Benefits Include:
- Attractive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Paid time off and holiday pay.
- Employee discounts on products.
- Opportunities for advancement within the company.
Qualifications
To be successful in this role, you should have the following qualifications:
- Proven experience in a customer service management role.
- Strong leadership skills and the ability to motivate a team.
- Excellent communication and interpersonal skills.
- Ability to analyze customer service metrics and derive insights for improvement.
- Passion for audio technology and customer satisfaction.
- Strong problem-solving skills and ability to think critically.
- Bachelor’s degree in Business Administration, Management, or a related field is preferred.
Why Knutsford?
Located in Calgary, Knutsford is a thriving community renowned for its vibrant culture, scenic beauty, and warm, welcoming environment. The town is an exciting mix of historical charm and modern conveniences, making it an ideal place to call home. Joining Plunge Audio in Knutsford means becoming part of a community-focused organization that values teamwork, creativity, and dedication.
How to Apply
If you’re enthusiastic about providing excellent customer service and want to be part of a passionate team at Plunge Audio, please submit your application today. We look forward to hearing from you!
Conclusion
The role of Customer Service Manager is at the heart of our operations at Plunge Audio. We are searching for an individual who shares our values of quality, excellence, and dedicated service. This is an incredible opportunity to cultivate a positive experience for customers and build a successful career in a thriving industry. Don’t miss your chance to be part of an innovative team that’s making waves in the audio industry. Join us today!
