Industry: Logistics and Shipping
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team as a Customer Support Specialist
Are you seeking a meaningful job opportunity that aligns with your academic schedule? At Rigel Shipping Canada, we’re excited to announce an opening for a Customer Support Specialist tailored specifically for individuals looking to work during term time. Located in the vibrant area of Shediac Bridge, New Brunswick, we believe in providing support to our customers while ensuring our employees can thrive in their personal and academic lives.
About Us
Rigel Shipping Canada is a leading provider in maritime logistics, specializing in providing efficient shipping solutions tailored to our clients’ needs. With a commitment to excellence and sustainability, we have built a reputation for reliability and customer satisfaction. Our diverse team is dedicated to maintaining high standards while ensuring a supportive and engaging work environment. We are excited to offer term-time roles that enable students in the Bishops Stortford area to gain professional experience while balancing their studies.
Position Overview
As a Customer Support Specialist, you’ll be the voice of Rigel Shipping Canada, interacting with customers and clients from diverse backgrounds. Your role will primarily involve:
- Providing exceptional customer service via phone, email, and live chat.
- Resolving inquiries and issues efficiently while maintaining a high level of professionalism.
- Collaborating with other departments to ensure comprehensive service.
- Documenting customer interactions and feedback.
- Promoting our services and understanding customer needs to enhance satisfaction.
Why Join Rigel Shipping Canada?
We understand that balancing work and education can be challenging, which is why we offer:
- Flexible Work Hours: Choose shifts that fit around your academic schedule during term time.
- Competitive Pay: Enjoy a competitive hourly wage with opportunities for bonuses based on performance.
- Professional Growth: Gain valuable experience in customer support and communication while building your resume for future endeavors.
- Supportive Environment: Work in a friendly and collaborative team where your contributions are valued.
- Potential for Full-Time Opportunities: Prove your skills during your term-time position, with prospects for long-term employment after graduation.
Key Responsibilities
As a Customer Support Specialist, you’ll be tasked with:
- Answering customer inquiries promptly and accurately.
- Identifying and escalating issues that require further investigation.
- Creating a positive experience for customers by understanding their needs and offering solutions.
- Analyzing customer feedback to assist in improving service offerings.
- Cultivating relationships built on trust and understanding with customers.
Who Are We Looking For?
The ideal candidate for this term time job in Bishops Stortford will possess the following qualifications:
- Excellent Communication Skills: Ability to convey information clearly and concisely.
- Problem-Solving Abilities: Strong analytical skills to address and resolve customer concerns.
- Adaptability: Capacity to adjust to changing situations and customer needs.
- Team Player: Willingness to collaborate with team members to achieve common goals.
- Tech Savvy: Comfort with using digital communication tools and platforms.
Qualifications
To qualify for this position, candidates should have:
- A high school diploma or equivalent.
- Previous customer service experience is a plus, although not required.
- Availability during standard business hours; flexibility during peak times is preferred.
Application Process
If you’re excited to join Rigel Shipping Canada and believe you can enhance our customer support efforts, we invite you to apply! Please submit your application along with your resume highlighting your relevant experience.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.
Conclusion
Rigel Shipping Canada is looking for young talent eager to grow within a supportive environment while maintaining their education. If you are searching for term time jobs Bishops Stortford, consider applying for the Customer Support Specialist position, and be part of a team that values work-life balance, innovative customer service, and the opportunity for future growth.
