Industry: Transportation and Logistics
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team: Service Support Jobs at Progressive Fleet Solutions in Edmonton
About Us
At Progressive Fleet Solutions, we pride ourselves on being a leader in the transportation and logistics industry. Based in Edmonton, Alberta, we are committed to providing our clients with top-notch fleet management solutions tailored to their unique needs. Our experienced team works diligently to ensure that our clients’ operations run smoothly and efficiently.
We believe that our success lies in the dedication and expertise of our team members. That’s why we are currently looking for enthusiastic individuals to fill service support jobs within our organization. If you are passionate about customer service and fleet management, this might be the perfect opportunity for you!
Position Overview
As a Service Support Specialist at Progressive Fleet Solutions, you will play a crucial role in ensuring our clients receive the highest quality of support for their fleet needs. This position requires strong communication skills, a proactive approach to problem-solving, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities
- Act as the first point of contact for clients, addressing inquiries and resolving issues promptly.
- Provide comprehensive support to clients regarding our fleet management services and products.
- Coordinate with various internal departments to ensure seamless service delivery and customer satisfaction.
- Maintain accurate records of client interactions, issues, and resolutions.
- Follow up with clients to ensure their concerns have been addressed adequately.
- Assist in the development of customer service protocols to enhance overall service delivery.
- Participate in training sessions to stay updated on new services and industry best practices.
- Contribute to team discussions on improving service processes and client experiences.
Qualifications
- High school diploma or equivalent; a post-secondary education in a related field is an asset.
- Proven experience in a service support or customer service role, preferably within the logistics or transportation sector.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities, with a focus on delivering effective solutions.
- Demonstrated ability to work collaboratively within a team setting while also being a self-starter.
- Proficiency in using customer relationship management (CRM) software and other technology tools.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
Benefits
At Progressive Fleet Solutions, we value our employees and strive to create a supportive work environment. Our benefits package includes:
- Competitive salary based on experience and qualifications.
- Comprehensive health and dental insurance.
- Pension plan with company matching.
- Opportunities for professional development and career progression.
- Flexible working hours and potential for remote work options.
- A supportive team culture that encourages work-life balance.
Why Join Us?
Joining Progressive Fleet Solutions means becoming a part of a company that is dedicated to excellence in service delivery. We believe that every team member contributes to our mission, and we’re excited to help you grow both professionally and personally. As you take on service support jobs with us, you will have the chance to:
- Be part of an innovative team driving change in the fleet solutions industry.
- Engage with diverse clients and tackle unique challenges every day.
- Access continuous learning and development opportunities to expand your skill set.
How to Apply
If you are ready to take the next step in your career and join our dedicated team in Edmonton, we welcome your application! Please submit a resume along with a cover letter outlining your relevant experience and what excites you about working in service support jobs at Progressive Fleet Solutions.
Conclusion
Don’t miss out on this fantastic opportunity to work with a dynamic team at Progressive Fleet Solutions. Your skills and passion could be the missing piece to help our clients achieve their fleet management goals. We look forward to reviewing your application!
Frequently Asked Questions
- What is the typical work schedule for this role?
The standard working hours are Monday to Friday, with some flexibility depending on client needs and project demands. - Is there room for growth in this position?
Yes! We encourage career development and provide opportunities for advancement within the company. - What kind of training will be provided?
All new hires will undergo a comprehensive training program, including service protocols, product knowledge, and customer engagement strategies. - Do I need prior experience in the fleet industry?
While experience in the fleet industry is a plus, we value transferable skills and exceptional customer service experience. - What is the company culture like at Progressive Fleet Solutions?
We foster a collaborative and inclusive environment, promoting teamwork, innovation, and respect for all employees.
