Industry: Energy and Utilities
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Position: Remote Customer Support Specialist
Company Overview
At Jackson Power & Electric, we are committed to delivering exceptional power solutions to our customers across Alberta. As a leader in the energy sector, our team comprises forward-thinking professionals who are passionate about renewable energy, customer service, and innovative solutions. We recognize that our employees are our greatest asset, and we invest in their growth by offering remote jobs with training tailored to their development needs.
Job Description
We are looking for a dedicated and enthusiastic Remote Customer Support Specialist to join our dynamic team. In this role, you will be responsible for providing outstanding customer service, resolving client inquiries, and guiding customers through the use of our services. This position is perfect for individuals who are eager to develop a career in the energy sector while enjoying the flexibility of working remotely.
Responsibilities
- Communicate effectively with customers through various channels, including phone, email, and live chat.
- Provide accurate information regarding our products and services to address customer inquiries.
- Assist customers with troubleshooting issues and resolving complaints in a timely manner.
- Document customer interactions and maintain accurate records using our CRM software.
- Participate in training sessions to enhance your product knowledge and customer service skills.
- Collaborate with team members to improve customer satisfaction and team performance.
- Identify opportunities for upselling and cross-selling our services to enhance customer experience.
Benefits
At Jackson Power & Electric, we believe in supporting our employees both personally and professionally. As part of our commitment to fostering growth, we offer the following benefits:
- Comprehensive remote training program, ensuring you have the skills necessary to excel in your role.
- Flexible work schedule that allows for work-life balance.
- Opportunities for career advancement within our organization.
- Access to modern technology and tools to facilitate your remote work.
- A collaborative and supportive work environment that values your contribution.
- Health benefits package, including medical, dental, and vision coverage.
- Annual performance bonuses based on individual and team achievements.
Qualifications
To succeed in this role, candidates must meet the following qualifications:
- High school diploma or equivalent; a degree in communications or a related field is an asset.
- Excellent verbal and written communication skills.
- Ability to handle customer inquiries with professionalism and empathy.
- Strong problem-solving skills and ability to work independently.
- Proficiency in using computers and familiarity with CRM software is preferred.
- Experience in customer service or a related field is advantageous but not required.
- Strong organizational skills and the ability to manage multiple tasks effectively.
Why Work With Us?
Choosing a career at Jackson Power & Electric means being part of a mission-driven organization where your work truly matters. We strive to create an inclusive workplace that embraces diverse perspectives and backgrounds, leading to innovative solutions in the energy sector. Our commitment to professional development through remote jobs with training empowers our employees to grow and thrive, contributing to a sustainable future.
Application Process
If you are ready to take the next step in your career and join a forward-thinking company, we encourage you to apply! Please submit your resume and a cover letter outlining your interest in the Remote Customer Support Specialist position.
Conclusion
Joining Jackson Power & Electric as a Remote Customer Support Specialist offers you the opportunity to work in the exciting and transformative energy sector from the comfort of your home. With comprehensive training and a supportive team, you can develop your skills and grow your career while providing exceptional service to our valued customers. Take the leap today and become a part of our innovative journey!
FAQs
- 1. What is the work schedule like for this remote position?
The work schedule is flexible, allowing you to choose hours that work best for you while meeting operational needs. - 2. Are there opportunities for advancement within the company?
Yes, we value career development and regularly promote from within based on performance and skill development. - 3. What type of training will I receive as a new employee?
New employees will undergo a comprehensive training program covering product knowledge, customer service skills, and the use of our software systems. - 4. Is previous customer service experience necessary for this position?
While experience is beneficial, it is not required. We offer training for those new to the role. - 5. What equipment will I need for this remote position?
Employees will need a reliable internet connection and a personal device (laptop or desktop) to perform their duties.
