Industry: Logistics and Transportation
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Remote Customer Support Specialist
Company Overview
At Gilboa Transfer, we pride ourselves on creating a vibrant and inclusive workplace. As a leading logistics and transportation company located in Gatineau, Quebec, we are dedicated to improving efficiency, reducing costs, and enhancing the overall experience of our clients. Our mission is to connect businesses with reliable freight solutions while fostering a collaborative and supportive environment for all workers. We understand the importance of diverse experiences and perspectives, and we welcome qualified candidates, especially from the deaf community, to join our growing team.
Position Overview
We are seeking a passionate and motivated Remote Customer Support Specialist to join our team. This role is specially designed for deaf individuals, enabling you to leverage your unique skills and experiences while working remotely. As a Remote Customer Support Specialist, you will play a crucial role in providing outstanding service and support to our clients, ensuring their needs are met effectively and efficiently.
Key Responsibilities:
- Respond to customer inquiries via text chat, email, and social media platforms, ensuring clear and concise communication.
- Assist customers with their logistics and transportation queries, providing tailored solutions and information.
- Collaborate with other departments to resolve account and service-related issues.
- Maintain accurate records of customer interactions and transactions.
- Gather feedback from customers to help improve our services and streamline operations.
- Participate in training and development programs to enhance your skills and knowledge.
- Support the implementation of new technologies and tools that improve remote customer service.
Essential Qualifications:
- Fluent in written English; proficiency in ASL (American Sign Language) is a plus.
- Strong communication skills with an emphasis on clear and concise written correspondence.
- Ability to work independently while contributing to team objectives.
- Experience in customer service or a related field is preferred but not mandatory.
- Proficient in using basic computer applications (e.g., Microsoft Office, Google Suite) and communication tools.
- Ability to adapt to new technology and software quickly.
- Strong organizational and time-management skills with attention to detail.
Preferred Skills:
- Experience working remotely in a customer service capacity.
- Knowledge of logistics and transportation operations.
- Experience using customer relationship management (CRM) software.
Why Work With Us?
At Gilboa Transfer, we strive to create a workplace that values diversity and inclusion. By joining our team, you will benefit from:
- A supportive remote work environment that accommodates deaf individuals and promotes effective communication.
- Competitive salary and benefits package including health insurance, paid time off, and retirement savings plans.
- Opportunities for career growth and professional development tailored to your needs.
- A company culture that values innovation, collaboration, and respect.
- Regular team meetings conducted through video conferencing with resources available for effective communication.
How to Apply:
If you are a motivated individual looking for exciting remote jobs for deaf and would like to join a company that values your contributions, we encourage you to apply today! Please submit your resume along with a cover letter detailing your relevant experience and highlighting your enthusiasm for the role.
Conclusion
At Gilboa Transfer, we believe that diverse perspectives lead to innovative solutions. Join our mission of enhancing the logistics and transportation industry while enjoying the flexibility of a remote work environment. We value your skills, your experiences, and look forward to welcoming you to our inclusive team.
