Industry: Health Insurance and Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Remote Customer Service Representative
About Us
At Morterm, we believe in delivering exceptional health-related services to our members, supporting them on their journey to optimal health and wellbeing. Based in Windsor, Ontario, we are a dedicated team passionate about improving lives through health management and insurance solutions. Our collaboration with Cigna allows us to enhance our offerings, ensuring our clients receive the best possible support. We are committed to fostering a remote work culture, promoting flexibility, and creating a balanced work environment for our employees.
Job Description
We are looking for a highly motivated and detail-oriented Remote Customer Service Representative to join our growing team at Morterm. In this role, you will be responsible for providing outstanding customer support to our clients, answering questions, and resolving issues related to health services and insurance plans, particularly within our partnership with Cigna.
Key Responsibilities
- Manage incoming customer inquiries via phone, email, and chat regarding Cigna health insurance products.
- Provide accurate information to customers about their benefits, coverage options, and claims processes.
- Resolve any issues customers might face with empathy and efficiency, ensuring a positive experience.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to enhance the customer experience and improve our service offerings.
- Keep abreast of all Cigna product updates, enhancements, and policies to provide precise guidance.
- Participate in training sessions to further develop your skills and knowledge in health services.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree is a plus.
- Previous customer service experience preferred, ideally within the healthcare or insurance sectors.
- Strong communication skills, with the ability to articulate complex concepts to diverse audiences.
- Proficient in using CRM software and MS Office Suite.
- Detail-oriented with strong problem-solving abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Understanding of health insurance terminology is advantageous.
Skills
- Exceptional verbal and written communication skills
- Active listening skills to accurately understand and address customer needs
- Tech-savvy, with the ability to learn new software quickly
- Empathetic approach to handling customer queries and complaints
- Organizational skills to prioritize workload efficiently
Why Join Morterm?
- Flexible remote work environment that promotes a healthy work-life balance.
- Comprehensive training program to ensure your success and confidence in the role.
- Opportunity for professional growth within a supportive team.
- Competitive salary and benefits package.
- Culturally rich workplace that values diversity and inclusion.
Application Process
If you are eager to engage with clients and help them navigate their health-related inquiries, we encourage you to apply for our Remote Customer Service Representative position. At Morterm, we value dedication and strive to create a positive experience, both for our team and our clients. Your work will directly influence the satisfaction and wellbeing of our members!
Conclusion
At Morterm, we pride ourselves on building a passionate team dedicated to improving the lives of our clients through efficient and compassionate customer service. If you are seeking a rewarding opportunity in the niche of remote jobs Cigna, this role will offer you challenges, growth, and fulfillment.
Frequently Asked Questions (FAQs)
- What does a day in the life of a Remote Customer Service Representative look like? You will be handling customer inquiries, providing solutions, and maintaining records while working in a supportive remote team environment.
- What tools will I need to work remotely? You will need a reliable computer, high-speed internet connection, and a quiet workspace for effective communication.
- Is training provided for this position? Yes, we offer comprehensive training on our products, customer service protocols, and effective communication strategies.
- How does the performance evaluation work? Performance is assessed through customer feedback, quality of service metrics, and your adherence to quality standards.
- Are there opportunities for advancement within the company? Absolutely! Morterm values internal growth and we frequently promote from within, offering pathways to career advancement for dedicated employees.
