Industry: Energy and Utilities
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Position: Remote Complaints Specialist
About Us
Enbridge Inc. is a leading energy delivery company headquartered in Calgary, Ontario. We are committed to the safe and efficient delivery of energy throughout North America. Our mission is to foster a sustainable future by providing reliable energy while ensuring the utmost care for our communities and environments. At Enbridge, our employees are the heartbeat of our operations, and we pride ourselves on a commitment to safety, customer satisfaction, and innovation.
As part of our dedication to excellence, we are seeking a talented and dedicated individual to fill the role of Remote Complaints Specialist within our Customer Care team. This position is crucial in managing, resolving, and documenting customer complaints to enhance our commitment to service quality. This is a great opportunity for someone passionate about customers and problem-solving.
Job Summary
In the role of Remote Complaints Specialist, you will serve as the primary point of contact for customers addressing their complaints, inquiries, and feedback. Your goal will be to ensure all issues are resolved efficiently while simultaneously striving to exceed customers’ expectations. This position offers the flexibility of remote work, allowing you to maintain a work-life balance while contributing to the success of Enbridge.
Key Responsibilities
- Act as the first point of contact for customer complaints received via phone, email, or our online platform.
- Investigate customer complaints thoroughly, collecting all necessary information to facilitate efficient and fair resolution.
- Document conversations and resolutions using our Customer Relationship Management (CRM) systems to maintain comprehensive records.
- Collaborate with various internal departments, including billing, technical support, and field services, to resolve complex issues.
- Monitor trends in customer feedback and provide insights to the management team for potential improvements.
- Maintain a high level of professionalism and empathy while communicating with customers.
- Participate in training and development sessions to enhance skills related to customer service and complaint handling.
- Ensure compliance with established guidelines and policies during every interaction with customers.
- Deliver feedback to the product and services teams to drive continuous improvements.
Qualifications
- Bachelor’s degree in a relevant field or equivalent experience.
- A minimum of 2 years of experience in customer service or complaints management.
- Strong verbal and written communication skills.
- Exceptional problem-solving abilities and attention to detail.
- Proficient in using CRM software and multi-channel communication tools.
- Ability to work independently and manage multiple tasks simultaneously.
- Experience in the energy or utility sector is an advantage but not mandatory.
What We Offer
Joining Enbridge means becoming part of a cooperative and dynamic team that values each employee’s contributions. We are committed to offering our employees:
- A competitive salary package with performance-based incentives.
- Flexible work hours and the option to work from home.
- Comprehensive health and wellness benefits, including mental health support.
- Continuous professional development with opportunities for career advancement.
- An inclusive company culture focused on innovation and teamwork.
Why This Role Matters
As a Remote Complaints Specialist, your contributions will significantly impact customer experience and satisfaction at Enbridge. By ensuring that customer concerns are addressed promptly and efficiently, you become an essential part of our mission to provide world-class energy services. Your role will directly influence customer retention and the overall reputation of our company.
Enbridge’s Commitment to Diversity
At Enbridge, we value diversity and strive to create an inclusive environment where everyone can thrive. We encourage applications from all qualified candidates and actively seek to create a workforce that reflects the communities we serve.
How to Apply
If you are ready to take the next step in your career and join a leading energy company that values customer satisfaction and employee development, please submit your application today! Enbridge is excited to welcome passionate individuals who are committed to excellence in customer service.
Conclusion
Embark on a fulfilling career by applying for the Remote Complaints Specialist position at Enbridge Inc. Your expertise in managing customer complaints will be crucial in maintaining our commitment to high-quality service. Join our team and make a difference in the lives of our customers while enjoying the flexibility of remote work.
