Industry: Moving and Storage
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Part-Time Online Support Specialist
Location: Toronto, Ontario
Company: Benini Moving & Storage
About Us
At Benini Moving & Storage, we believe that every move is an opportunity for a fresh start. With a commitment to superior customer service and a focus on making the moving experience as seamless as possible, we provide comprehensive moving and storage solutions tailored to meet our clients’ specific needs. Serving the greater Toronto area, our team is passionate about logistics, organization, and ensuring that our clients’ belongings are handled with care. As we expand our operations, we are seeking a dedicated and enthusiastic individual to join our team in a part-time online support role.
Job Summary
As a Part-Time Online Support Specialist, you will be an integral part of our team, assisting customers with their inquiries, supporting moving logistics, and contributing to the smooth operation of our online services. This is a unique opportunity to work flexibly from home while offering vital support to our clients and our business.
Responsibilities
- Respond to customer inquiries through chat, email, and phone in a timely and professional manner.
- Assist customers with booking their moving services and provide information on available options.
- Coordinate with the operations team to ensure efficient service delivery and client satisfaction.
- Manage and update customer records in our database accurately.
- Assist with the scheduling of appointments, pickups, and drop-offs.
- Provide feedback and suggestions for process improvements.
- Collaborate with the marketing team on promotional campaigns and customer engagement initiatives.
Requirements
- High school diploma; additional qualifications or certification in customer service or logistics is a plus.
- Proven experience in customer service, ideally in a remote environment.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Knowledge of moving and logistics operations is a plus but not required.
- Availability to work flexible hours, including weekends.
Why Work with Us?
Joining Benini Moving & Storage means becoming part of a team that values quality, dedication, and mutual respect. We offer competitive compensation, flexible working hours, and the chance to contribute to a growing company that is serious about making a positive impact in the moving and storage industry. You will feel rewarded in an inclusive workplace where your ideas are valued and your contributions are recognized.
Application Process
If you are passionate about customer service and are looking to join a dynamic and supportive team in the logistics industry, we would love to hear from you! Please prepare your resume and a cover letter detailing your relevant experience and why you believe you would be a fit for this role. Applications can be submitted through our website.
Conclusion
At Benini Moving & Storage, we are excited to find a dedicated Part-Time Online Support Specialist who will help us maintain our high standards of service while adapting to the needs of our clients. If you are ready to take the next step in your career and contribute to a company that values community and service excellence, we encourage you to apply today!
