Industry: Towing and roadside assistance
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Online Support Specialist (Part-Time)
About Us
MSA 24/7 Towing Calgary has been a trusted leader in roadside assistance and towing services in Calgary, Alberta. Our commitment to customer satisfaction, reliability, and professional service has earned us the respect and trust of our community. We take pride in our dedicated team that works tirelessly to ensure our customers are safe and satisfied. As we continue to grow, we are looking for talented individuals to join our team in a flexible online work part time job that enables remote operation.
Position Overview
We are currently seeking a motivated and customer-oriented Online Support Specialist to join our team part-time. This role is vital in helping us deliver exceptional services to our clients while ensuring they have a seamless experience. If you enjoy assisting others, solving problems, and you are looking for an online work part time job, this might be the perfect opportunity for you!
Key Responsibilities
- Respond to customer inquiries through email, chat, or social media platforms in a timely and professional manner.
- Provide information on our services including towing, roadside assistance, and more.
- Assist customers with service requests and problem resolution.
- Maintain and update customer records in our database for future reference.
- Collaborate with towing operators for scheduling and dispatching services.
- Gather feedback from customers to improve our service quality.
- Participate in team meetings to discuss performance, solutions, and updates.
Qualifications
- High school diploma or equivalent; further education in customer service or related fields is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to think on your feet.
- Basic computer skills, including Microsoft Office Suite and online communication tools.
- Ability to work independently and manage your time effectively.
Why Join Us?
At MSA 24/7 Towing Calgary, we understand the importance of work-life balance. As a part-time online support specialist, you will enjoy:
- Flexible work hours that fit your schedule.
- Remote work opportunity without the need for daily commuting.
- Competitive pay with opportunities for bonuses based on performance.
- A friendly and supportive work culture focused on personal and professional growth.
- The chance to enhance your skills with training and development resources.
Application Process
If you are interested in this exciting online work part time job opportunity and believe you would be a great fit for our team, we encourage you to apply. Please prepare a current resume and a cover letter that outlines your experience and why you are the right fit for this role.
Conclusion
Providing excellent customer service is at the heart of what we do at MSA 24/7 Towing Calgary. If you are a dedicated individual looking for a part-time role in a dynamic and supportive environment, we would love to hear from you. Join us in making a difference in the lives of our customers, all while enjoying the flexibility of working from home.
