Industry: Logistics and Transportation
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
About Us
Ray’s Moving and Storage is a family-owned business located in the heart of Regina, Saskatchewan, offering premium moving and storage solutions to our customers. With over 20 years of experience in the industry, we take pride in our commitment to customer satisfaction and providing seamless logistics services. Our dedicated team ensures that every move is executed flawlessly, and our storage facilities are equipped to keep your belongings safe and secure. We believe that every employee plays a vital role in our success, and we’re looking for passionate individuals to join our family-oriented company.
Job Title: Logistics Customer Service Representative
We are currently seeking a proactive and enthusiastic Logistics Customer Service Representative to join our dynamic team. In this pivotal role, you will be responsible for ensuring an exceptional customer experience while managing logistics operations effectively. If you are passionate about helping others and have a keen eye for detail, this position is perfect for you.
Key Responsibilities
- Responding promptly to customer inquiries regarding moving and storage services.
- Providing accurate quotes and scheduling services based on customer needs.
- Coordinating with moving crews and warehouse staff to ensure smooth operations.
- Resolving customer complaints with professionalism and a solutions-oriented attitude.
- Maintaining customer records in our database and ensuring accuracy at all times.
- Providing updates to customers on the status of their moves and providing tracking information as needed.
- Collaborating with team members to streamline communication and enhance service delivery.
- Performing post-move follow-ups to gather feedback and ensure customer satisfaction.
Qualifications
- High school diploma or equivalent; a degree in logistics or business is a plus.
- Previous experience in customer service, preferably in the logistics or moving industry.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
- Detail-oriented with excellent organizational skills.
- A positive attitude and a passion for delivering outstanding customer service.
What We Offer
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for career advancement and professional development.
- A supportive and friendly work environment.
- Employee discounts on moving and storage services.
Work Environment
At Ray’s Moving and Storage, we believe in cultivating a positive work atmosphere where employees can thrive. Our team members are dedicated, motivated, and work collaboratively to meet our customers’ needs. As part of our logistics customer service team, you will be joining a diverse group of professionals who are committed to delivering excellence in every aspect of our business.
Application Process
If you are excited about the opportunity to contribute to a growing company and help customers during an important life event, we encourage you to apply. Please submit your resume and cover letter detailing your qualifications and why you would be a great fit for the Logistics Customer Service Representative role at Ray’s Moving and Storage.
Conclusion
At Ray’s Moving and Storage, we recognize that our employees are our greatest asset. We are dedicated to providing our team with the tools and training they need to succeed in their roles. If you are passionate about customer service and looking to make a mark in the logistics industry, we would love to hear from you. Join us in making every move a success!
