Industry: GPS Technology and Customer Support
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Customer Support Specialist
Location: Remote (Ottawa, Ontario) – Open to Candidates in the UK
About Us
GPS to GO is a leading company in the GPS technology sector, dedicated to providing top-notch navigation solutions to our clients. Our mission is to simplify the travel experience while ensuring safety and accuracy. We believe in fostering a positive and empowering work environment where our team members can thrive. At GPS to GO, we understand the importance of work-life balance, making us an ideal choice for jobs for mums in the UK.
Position Overview
We are looking for a passionate and empathetic Customer Support Specialist to join our dynamic team. As a remote position, this role is perfect for mums seeking flexible working hours while providing exceptional service to our customers. You will be the first point of contact for our clients and will play a crucial role in ensuring their satisfaction with our products and services.
Key Responsibilities
- Provide excellent customer service via phone, email, and chat.
- Assist customers with inquiries regarding GPS products and software.
- Handle and resolve customer complaints in a professional and timely manner.
- Document and track customer interactions in our CRM software.
- Collaborate with other team members to improve processes and customer service outputs.
- Stay updated on product features and industry trends.
- Conduct follow-up calls/emails to ensure customer satisfaction.
- Participate in training sessions to improve knowledge and skills.
What We Offer
- Competitive salary with performance bonuses.
- Flexible working hours to accommodate your family needs.
- Comprehensive training and career development opportunities.
- Supportive work culture that values work-life balance.
- Access to exclusive company events and a supportive team environment.
Preferred Qualifications
- Previous experience in customer service or support roles (preferred).
- Strong communication skills in both written and verbal form.
- Ability to empathize with customers and understand their needs.
- Proficiency in using technology and various software platforms.
- Strong problem-solving skills with a keen attention to detail.
- Ability to work independently and as part of a team.
Ideal Candidate Profile
The ideal candidate for our Customer Support Specialist role is someone who is proactive, reliable, and has a genuine passion for helping people. This role is perfect for mums in the UK who are looking for flexible job opportunities that fit seamlessly into their family commitments, allowing them to manage both professional and personal responsibilities effectively.
Why Work at GPS to GO?
At GPS to GO, we place great importance on creating a workplace that encourages personal and professional growth. We understand that many of our team members may have caregiving responsibilities, which is why we promote a flexible work schedule. We believe that when our employees are happy and balanced, they are more productive and engaged at work. By joining our team, you’ll be a part of a supportive network that values teamwork and creativity.
Conclusion
If you’re a dedicated individual seeking a fulfilling role that allows you to balance work and family life, then the Customer Support Specialist position at GPS to GO is the perfect opportunity for you. We welcome you to apply and become a vital part of our team, helping to revolutionize the GPS industry while enjoying the benefits of a flexible working environment. Don’t miss out on this opportunity for a rewarding career within a supportive team. Apply today!
