Industry: Energy and Natural Resources
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
To apply to this job please click the button
Full Job Description
Join Our Team as a Remote Call Center Representative!
At Cenovus Energy Inc., we are pioneers in the oil and gas industry, driven by a commitment to sustainability and innovation. Based in Calgary, Ontario, we are not just leaders in energy production, but also in providing an exceptional customer experience. We recognize the importance of having a dedicated team ready to assist our clients and partners, and we are excited to invite you to be a part of our journey.
About Us
Cenovus Energy Inc. is a Canadian integrated oil and natural gas company headquartered in Calgary, Alberta. We focus on discovering and producing energy resources in a responsible and efficient manner. Our team is dedicated to upholding the highest industry standards and supporting our communities and environment. Joining us means becoming part of a team that values collaboration, innovation, and a shared commitment to making a positive impact.
Position Overview
We are searching for a motivated and enthusiastic Remote Call Center Representative to join our team. This position offers the flexibility of working from home, allowing you to create a work-life balance that suits your needs. You will be the first point of contact for our customers, providing top-notch support and solutions while boosting customer satisfaction and loyalty.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer issues by identifying the problem, offering solutions, and ensuring follow-through.
- Maintain thorough knowledge of Cenovus Energy’s products and services to provide accurate information.
- Update customer accounts and records accurately within the CRM system.
- Adhere to company policies, procedures, and industry standards.
- Collaborate with team members to improve service delivery and customer experience.
- Handle conflict resolution with a strong focus on customer satisfaction.
- Participate in training sessions and team meetings to continuously enhance skills and performance.
Qualifications
The ideal candidate for the Remote Call Center Representative position will possess the following qualifications:
- High school diploma or equivalent; further education in business or a related field is an asset.
- Previous call center or customer service experience is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and a customer-centric attitude.
- Familiarity with CRM software and Microsoft Office Suite.
- Ability to work independently and manage time effectively.
- Availability to work flexible hours, including evenings and weekends.
Why Join Cenovus Energy Inc.?
At Cenovus, we understand that our people are our greatest asset. When you join our team as a Remote Call Center Representative, you will enjoy:
- Work-from-home flexibility.
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and growth.
- A supportive and inclusive work environment.
- Regular team-building and engagement activities, even when working remotely.
Application Process
If you are interested in contributing to a vibrant company culture and making a significant impact through customer service, we invite you to apply for the Remote Call Center Representative position at Cenovus Energy Inc. We look forward to hearing from you soon!
Conclusion
Whether you are experienced in customer service or taking your first steps into the workforce, Cenovus Energy Inc. provides an inviting setting to grow your career. With our commitment to sustainability and our customer-centric approach, working in the jobs call center homeoffice has never been more fulfilling. It’s not just about taking calls; it’s about creating relationships and being part of a mission. Join us today!
