Industry: Hospitality and Tourism
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team at Walsall Manor – BNB Transfer
Are you looking for a rewarding career opportunity in the heart of Toronto? BNB Transfer is excited to announce an opening for a Guest Experience Coordinator at our beautiful Walsall Manor establishment. This position is perfect for someone who is passionate about hospitality and eager to create memorable experiences for our guests.
About Us
BNB Transfer is a leading provider of short-term rental management services, specializing in enhanced hospitality experiences. Our focus is on delivering exceptional service and creating comfortable, welcoming environments for our guests. At Walsall Manor, we pride ourselves on our attention to detail and our commitment to sustainability. We believe that working with us is more than just a job; it’s an opportunity to grow and thrive in a supportive environment.
Position Overview
The Guest Experience Coordinator will play a crucial role in ensuring that our guests receive outstanding service from the moment they arrive at Walsall Manor until they leave. You will be the face of our establishment, responsible for managing guest interactions, addressing inquiries, and enhancing the overall guest experience.
Key Responsibilities
- Welcome and check-in guests, ensuring a smooth arrival experience.
- Provide information about local attractions, events, and amenities to guests.
- Respond to guest inquiries via phone, email, and in-person, resolving issues promptly and professionally.
- Maintain a thorough knowledge of Walsall Manor’s services and policies to assist guests effectively.
- Coordinate guest requests such as transportation, dining reservations, and special arrangements.
- Work closely with housekeeping and maintenance teams to ensure guest satisfaction.
- Gather and report guest feedback to management for service improvement.
Qualifications
- High school diploma or equivalent; further education in hospitality or related field preferred.
- Previous experience in a hospitality or customer service role is highly desirable.
- Excellent communication and interpersonal skills, with a friendly and welcoming demeanor.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with reservations and property management systems.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits
- Competitive salary with performance-based bonuses.
- Flexible work schedules.
- Employee discounts on stays at our properties.
- Opportunities for professional growth and development.
- Health and wellness benefits including medical, dental, and vision coverage.
- A positive and supportive work environment.
Why Work with Us?
At BNB Transfer, we believe that our employees are our greatest asset. We are committed to fostering a culture of respect, inclusion, and collaboration. We honor creativity and recognize the importance of a work-life balance. Joining our team means being part of something bigger, working in an innovative and ever-evolving industry where your contributions matter.
Conclusion
If you are passionate about hospitality and customer service and are looking for jobs at Walsall Manor, we invite you to apply for the Guest Experience Coordinator position today! Become part of a dedicated team that strives to create unforgettable memories for our guests while enjoying all the benefits of working with a reputable company.
Frequently Asked Questions (FAQs)
- What is the work schedule like for the Guest Experience Coordinator?
The position requires flexibility, including potential evening, weekend, and holiday shifts to accommodate guest needs. - Do I need previous experience in the hospitality industry?
While previous experience is preferred, we are willing to train motivated candidates who have strong customer service skills. - What opportunities are available for career advancement?
BNB Transfer encourages employee growth and offers various training programs and promotional opportunities within our organization. - Will I receive training for this position?
Yes, we provide comprehensive training for all new employees to ensure you feel confident in your role. - Are there employee benefits offered?
Yes! We offer a range of benefits, including health insurance, flexible schedules, and employee discounts.
