Industry: RV Storage and Customer Service
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Title: Customer Service and Operations Coordinator
Location:
Ebbw Vale, Alberta
About Us:
At Stow-Away RV Storage, we specialize in providing safe, secure, and convenient RV storage solutions for our valued customers. Located in vibrant Calgary, Alberta, we are passionate about helping travelers enjoy the freedom of the open road without the stress of storage. Our team is dedicated to delivering exceptional customer service, maintaining high-security standards, and ensuring that our clients’ vehicles are kept in top condition.
Job Overview:
We are currently seeking a motivated, detail-oriented Customer Service and Operations Coordinator to join our growing team in Ebbw Vale. The ideal candidate will be responsible for overseeing daily operations, providing top-notch customer service, and ensuring the satisfaction of our clients. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about creating positive experiences for customers.
Main Responsibilities:
- Act as the first point of contact for customers, answering inquiries via phone, email, and in-person interactions.
- Assist customers with reservations, account management, and any concerns or issues they might have.
- Coordinate daily operations, including managing the storage facility, ensuring optimal space utilization, and adhering to safety standards.
- Maintain accurate records of customer information, transactions, and vehicle details in our systems.
- Work collaboratively with the management team to develop and implement strategies to enhance customer service and operational efficiency.
- Perform routine inspections of the storage facility and coordinate maintenance and repairs as necessary.
- Facilitate communication between staff and management to ensure a smooth workflow.
- Assist with marketing initiatives and promotional campaigns to attract new customers and retain existing ones.
- Monitor customer feedback and drive improvements based on insights gathered.
- Participate in ongoing training and professional development opportunities to continuously improve customer service skills.
Qualifications:
- High school diploma or equivalent; additional education or certifications in business administration or a related field is a plus.
- Proven experience in customer service and operations management; previous experience in the RV or storage industry is an advantage.
- Strong communication and interpersonal skills, with a customer-first attitude.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Basic computer skills and familiarity with customer management software.
- Self-motivated, organized, and detail-oriented.
- Ability to work both independently and as part of a team.
What We Offer:
- Competitive salary and benefits package.
- A dynamic and supportive work environment.
- The opportunity to grow with a company that values innovation and customer satisfaction.
- Employee discounts on storage services.
- Opportunities for continued professional development and training.
Why Work With Us?
At Stow-Away RV Storage, we believe that our employees are our greatest asset. We are committed to fostering a positive and engaging workplace culture that encourages growth and development. By joining our team, you will be part of a dedicated group of individuals who are passionate about delivering the best service possible in the RV storage industry.
Application Process:
If you are interested in this exciting opportunity to become a Customer Service and Operations Coordinator at Stow-Away RV Storage in Ebbw Vale, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Conclusion:
Joining Stow-Away RV Storage means becoming a part of a community that values each customer’s needs and experiences. If you are ready to embark on a fulfilling career that allows you to thrive and make a difference, apply today!
FAQs:
- What is the work schedule for this position?
The work schedule is typically Monday to Friday, with occasional weekends to accommodate customer needs and special events. - What employee benefits does Stow-Away RV Storage offer?
We offer a competitive benefits package, including health insurance, employee discounts, paid time off, and opportunities for professional development. - Do I need previous experience in the RV industry to apply?
While previous experience in the RV or storage industry is beneficial, we welcome applicants with diverse backgrounds in customer service and operations. - Is there room for growth within the company?
Yes! We encourage internal promotions and professional growth for our team members. - What is the company culture like at Stow-Away RV Storage?
Our culture emphasizes teamwork, customer satisfaction, and continuous improvement, creating an enjoyable work environment.
