Industry: Moving & Logistics
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
To apply to this job please click the button
Full Job Description
Job Title: Customer Engagement Specialist – ‘Hey Google Job’
Location: Dartmouth, Nova Scotia
About Us
At Thompsons Moving Group, we pride ourselves on being one of the leading moving companies in Dartmouth, Nova Scotia. With over 20 years of experience, we not only move household goods but also help our clients manage their transitions with ease and confidence. Our mission is to provide tailored moving solutions that meet the unique needs of each customer. As we continue to grow, we are on the lookout for dedicated and passionate individuals who share our commitment to exceptional service.
Position Overview
We are excited to announce an opportunity for a Customer Engagement Specialist in our new and innovative ‘Hey Google Job’ team. This position is perfect for tech-savvy individuals who are keen to leverage smart technology to enhance customer interaction and streamline our services. As a Customer Engagement Specialist, you will be at the forefront of our customer service strategy, using digital tools and voice technology to engage with clients and facilitate their moving experience.
Key Responsibilities
- Utilize Google Assistant to develop interactive communication channels with potential and existing customers.
- Assist clients in real-time with inquiries related to moving services, pricing, and scheduling using voice-activated technology.
- Create engaging content for our ‘Hey Google Job’ Google Action to improve customer experiences and increase user engagement.
- Work closely with our marketing team to promote new moving services and enhancements directly through voice technology.
- Gather and analyze data from customer interactions to provide insights on improving user experience.
- Maintain knowledge of all moving services, policies, procedures, and industry trends to assist customers effectively.
- Collaborate with the operational team to ensure timely and accurate information is communicated to clients.
- Be a brand ambassador for Thompsons Moving Group, showcasing our values and commitment to customer service in all interactions.
Required Skills and Qualifications
- Proven experience in customer service or a related field.
- Strong verbal communication skills, with an ability to convey information clearly and concisely.
- Familiarity with Google Assistant and/or voice-activated technologies.
- Tech-savvy with the ability to quickly learn and adapt to new software and applications.
- Excellent problem-solving skills and ability to think critically under pressure.
- Ability to work independently as well as in a team setting.
- A passion for providing exceptional customer service and enhancing customer experiences.
- Cstrong attention to detail and organizational skills.
Educational Requirements
While a degree in business, marketing, communications, or a related field is preferred, we also consider relevant experience that demonstrates the required skills for the position. Continuous learning and adaptability to new technologies are key assets in our fast-paced environment.
What We Offer
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunities for professional development and career advancement.
- A dynamic and collaborative work environment driven by innovation.
- Employee discounts on moving services for you and your immediate family.
Why Thompsons Moving Group?
Joining Thompsons Moving Group means becoming part of a dedicated team that values integrity, growth, and customer satisfaction. We are innovators in the moving industry, constantly exploring new technologies to improve our services. Our commitment to excellence and our community is reflected in our business practices and company culture.
Conclusion
If you believe you have what it takes to thrive in a ‘Hey Google Job’ with Thompsons Moving Group, we encourage you to apply. We are looking for enthusiastic and driven individuals passionate about leveraging technology to create seamless customer experiences. Join us in shaping the future of moving!
