Industry: Logistics and Customer Service
Employment Type: Contractor
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Job Opportunity: Field Service Representative at Déménagement Prestige
About Us
At Déménagement Prestige, we are dedicated to providing top-notch moving services to our clients in Sherbrooke and beyond. With years of experience in the moving and logistics industry, we pride ourselves on our commitment to professionalism, efficiency, and customer satisfaction. Our mission is to make every move as seamless and stress-free as possible, utilizing a dedicated team of professionals who share our passion for excellence.
Position Overview
As a Field Service Representative at Déménagement Prestige, you will play a crucial role in our operations, bridging the gap between our clients and our logistics teams. Your primary responsibility will be to ensure customer satisfaction by providing personalized service and support throughout the moving process. This role is perfect for individuals who possess excellent communication and problem-solving skills, thrive in a fast-paced environment, and are committed to delivering quality service.
Key Responsibilities
- Conduct pre-move consultations with clients to assess their needs and provide tailored moving solutions.
- Coordinate logistics with the warehouse and transportation teams to ensure timely delivery and pick-up of goods.
- Communicate with clients throughout the moving process to address any concerns and provide updates.
- Educate clients about our services, pricing, and the moving process to set realistic expectations.
- Resolve any issues that arise during the moving process, ensuring all client concerns are handled with care and professionalism.
- Gather client feedback post-move to enhance our services and address any areas for improvement.
- Maintain accurate records of all client interactions and services rendered.
- Provide support to the logistics team during peak seasons, including assist with on-site deliveries and pickups.
Qualifications
- High school diploma or equivalent; relevant experience in customer service, logistics, or related fields is preferred.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite and familiar with CRM software.
- Ability to work independently and manage multiple tasks effectively.
- Demonstrated problem-solving skills and a proactive approach to customers’ needs.
- Valid driver’s license and willingness to travel to client locations.
- Fluency in both English and French is preferred, given our client base in Quebec.
What We Offer
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package including health, dental, and life insurance.
- Opportunities for professional development and career advancement.
- A supportive and dynamic work environment.
- Company-sponsored events and team-building activities.
- Paid vacation and personal days.
Why Déménagement Prestige?
Joining Déménagement Prestige as a Field Service Representative means becoming part of a thriving business that values its employees and their contributions. We understand that our success is a direct result of the hard work and dedication of our team members. That’s why we invest in our employees with continued training and opportunities for growth. We believe in fostering a positive work culture where you can be part of something bigger – helping families and businesses transition to their new beginnings with ease.
How to Apply
If you are ready to take on an exciting challenge and are passionate about helping others during their moving journey, we would love to hear from you! Send your resume and a cover letter detailing your experience and why you’d be a great fit for our team as a Field Service Representative.
Conclusion
The Field Service Representative job at Déménagement Prestige offers an exceptional opportunity for individuals looking to advance their career in logistics and customer service. If you are eager to contribute to a team that values hard work, integrity, and client satisfaction, apply today!
FAQs
- What does a typical day look like for a Field Service Representative?
A typical day involves coordinating with clients and logistics teams, conducting pre-move consultations, and ensuring customer satisfaction during the moving process. - Is previous experience in the moving industry required?
While previous experience in the moving industry is preferred, it is not mandatory. However, strong customer service skills and a willingness to learn are essential. - Will I need to travel for this position?
Yes, the role requires travel to various client locations within Sherbrooke and potentially surrounding areas to facilitate moves and consultations. - What skills are most important for this job?
Strong communication, problem-solving abilities, and organizational skills are critical for success in this position. Being customer-focused is also essential. - Are there opportunities for growth within the company?
Yes, we encourage professional development and offer opportunities for advancement within the company as we continue to grow.
