Industry: Customer Service
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team at Remorquage PDR!
Are you passionate about providing exceptional customer service? Do you want to have a flexible work schedule that allows you to balance your personal and professional life? If so, Remorquage PDR in Laval, Quebec, has the perfect opportunity for you! We are seeking enthusiastic individuals for a customer service job online part time position.
About Us
Remorquage PDR has been a trusted name in roadside assistance and vehicle recovery services in Laval and the surrounding areas for over a decade. Our mission is to provide fast, reliable, and effective solutions for our clients during their time of need. Our team prides itself on its commitment to customer satisfaction, integrity, and professionalism. As we expand our operations, we are on the lookout for passionate team members to join our customer service department to help uphold these values.
Job Description
As a part-time online customer service representative, you will play a crucial role in creating a positive experience for our customers. Your primary focus will be to assist clients with inquiries, provide support, and resolve any issues they may face. This role offers the flexibility of working from home while ensuring that our customers receive the highest standard of service.
Key Responsibilities
- Respond promptly and efficiently to customer inquiries via various online channels including chat, email, and social media.
- Provide accurate information regarding our services, pricing, and policies.
- Assist customers in placing orders, managing their accounts, and troubleshooting issues.
- Document customer interactions and maintain detailed records of inquiries and resolutions.
- Collaborate with team members and other departments to improve processes and enhance the customer experience.
- Gather customer feedback and suggest improvements to services based on customer needs.
- Stay updated on our services and promotions to provide accurate information to customers.
Work Hours
This customer service job online part time offers a flexible schedule. We are looking for team members who can commit to 20-25 hours per week, with a mix of weekday and weekend shifts.
Qualifications
The ideal candidate for this role will possess the following qualifications:
- High school diploma or equivalent; additional education in customer service or related fields is an asset.
- Excellent verbal and written communication skills in English; knowledge of French is a plus.
- Previous experience in customer service or a similar role is preferred but not required.
- Proficient in using computers, email, and chat software with a strong understanding of online communication.
- Strong problem-solving skills to resolve customer issues effectively.
- Ability to work independently and manage time effectively.
- Positive attitude and a passion for helping people.
What We Offer
At Remorquage PDR, we believe in investing in our team members. Here’s what you can expect when you join us as a customer service job online part time representative:
- Competitive hourly wage with the potential for performance-based bonuses.
- Comprehensive training program to equip you with the skills you need to succeed.
- Flexible work environment that allows for a healthy work-life balance.
- Opportunity for career growth within our expanding company.
- A supportive and friendly team atmosphere where your contributions are valued.
How to Apply
Are you ready to take the next step in your career? If this customer service job online part time position sounds like the perfect match for you, we would love to hear from you! Please provide your resume and a brief cover letter explaining why you would be a great fit for the Remorquage PDR team.
Conclusion
Becoming a part of Remorquage PDR means more than just taking a job; it means joining a team dedicated to excellence and customer satisfaction. If you’re looking for a customer service job online part time that allows you to make a real difference while enjoying flexibility in your schedule, look no further. We look forward to reviewing your application and hopefully welcoming you to our team!
FAQs
1. What type of training will I receive?
All new hires will undergo a comprehensive training program that covers our services, customer service protocols, and how to effectively use our online communication tools.
2. Do I need previous customer service experience?
While previous experience in customer service is preferred, it is not a strict requirement. We are willing to train motivated individuals.
3. Are the hours flexible?
Yes, the hours for this part-time position are flexible. We offer various shifts to help accommodate your schedule.
4. Can I work from anywhere?
Yes, this is a work-from-home position, so you can perform your duties from anywhere, provided you have a reliable internet connection.
5. What is the pay structure?
The hourly wage will be competitive and based on your experience, with potential bonuses for outstanding performance.
