Industry: Moving and Logistics
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: Canada
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Full Job Description
Join Our Team: CSR Jobs at Home with Déménagement St-Marcel
Are you passionate about customer service and seeking a fulfilling opportunity to work from home? Déménagement St-Marcel, a leading moving company based in the heart of Drummondville, Quebec, is looking for dedicated individuals to fill our CSR (Customer Service Representative) positions. This is not just a job; it’s a chance to be part of a team that prioritizes community engagement and customer satisfaction.
About Us
Déménagement St-Marcel prides itself on being more than just a moving company. We believe in the importance of fostering strong relationships with our customers and the communities we serve. Our commitment to excellence has earned us a reputation for reliability and quality service in the moving industry. By joining our team, you will contribute to our mission to provide hassle-free moving experiences while helping individuals and families transition smoothly during significant life changes.
Position Details
As a CSR working from home at Déménagement St-Marcel, you will be a key point of contact for our customers. You will assist them with inquiries, help resolve issues, and ensure that their moving experiences are as seamless as possible.
Key Responsibilities:
- Provide exceptional customer service through various channels, including phone calls, emails, and live chat.
- Assist customers in understanding our services, preparing for their move, and answering any questions.
- Manage and track customer inquiries and complaints to ensure timely resolutions.
- Collaborate with the moving teams to coordinate logistics and schedules accurately.
- Maintain up-to-date knowledge of our services, pricing, and industry trends, allowing you to provide informed recommendations to customers.
- Support ongoing community initiatives and foster a positive image of Déménagement St-Marcel.
What We’re Looking For:
We desire individuals who are not only skilled in communication but are also enthusiastic about helping others. Your role as a CSR in our company will involve patience, empathy, and a teamwork-oriented mindset. The ideal candidate should embody our values and be committed to delivering outstanding service.
Qualifications:
- High school diploma or equivalent; further education in business or communication is a plus.
- Proven experience in a customer service role, preferably in the moving or logistics industry.
- Excellent written and verbal communication skills in English; proficiency in French is an asset.
- Strong problem-solving skills and the ability to manage stressful situations effectively.
- Proven ability to work independently with minimal supervision, as well as part of a team.
- Proficient in using computers and various software applications; familiarity with customer service platforms is a plus.
Benefits of Working at Déménagement St-Marcel:
We recognize the importance of a healthy work-life balance, especially when it comes to remote work. Our company offers a comprehensive benefits package to ensure that you feel valued and supported.
- Competitive salary and performance-based incentives.
- Flexible working hours to accommodate your lifestyle.
- Ongoing training and professional development opportunities.
- Supportive and inclusive work culture that encourages personal and professional growth.
- Employee discounts on our moving services, as well as opportunities for community involvement.
Why CSR Jobs at Home with Déménagement St-Marcel?
Choosing a career as a CSR at Déménagement St-Marcel means becoming part of a team that values each employee’s contributions. Our CSR jobs at home allow you to make a meaningful impact while enjoying the comforts of your own space. You will have the unique opportunity to bridge people’s needs with the services we provide, creating lasting memories for families as they undertake significant transitions in their lives.
Conclusion
If you are looking for CSR jobs at home that offer both challenge and reward, consider applying for a position with Déménagement St-Marcel. Join our team and help us continue to provide exceptional service while making a difference in the lives of our customers. Apply today!
Frequently Asked Questions
- What is the application process?
To apply for a CSR position, please submit your resume along with a cover letter outlining your relevant experience. Our hiring team will review applications and reach out to selected candidates for interviews.
- Are there opportunities for advancement?
Absolutely! We believe in promoting from within and support our employees in their career growth through training and development programs.
- What types of training do you offer?
We provide comprehensive training in customer service skills, our company policies, and industry best practices to equip you for success in your role.
- Can I work flexible hours?
Yes! We offer flexible scheduling options to accommodate your personal and family commitments while ensuring we meet our customers’ needs.
- Is there a minimum requirement for hours to work per week?
While we do have part-time and full-time positions available, we recommend a minimum of 20 hours per week to ensure you can provide consistent customer support.
